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More consumers, more innovations defined the year for the industry 28 Dec, 2020 - 08:43 AM IST     |     By Mansi Sharma     NEW DELHI: It was more than a decade-and-half long journey for the e-commerce industry in India to grow from a ticket booking platform to an  offeror of everything - from a needle to a car - online. The initial hurdles of  low internet accessibility, pricey data charges, and lack of trust were vaporised  by Reliance Jio in 2014, giving a major boost to the industry. And then came 2020 and  the much spoken about coronavirus, that made e-shopping more of a necessity than an option for almost all on planet earth. It has been said by many and trusted by all that what 2020 did for the digital and e-commerce industry, wouldn’t have been possible to happen in the next five years or so. Here’s an overview of what all went down in 2020 that made e-commerce a stronger and stiffer chap, giving a tough competition to the offline retail stores that

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