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Sitel Group Research Reveals Poor Customer Experience Leads to Customer Churn MIAMI, May 6, 2021 /PRNewswire/ Sitel Group , a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputation and negative perceptions among consumers. In fact, one third of consumers considered breaking up with a brand while another 65% severed ties with a brand as a result of a poor customer experience (CX). This is according to the latest Sitel Group whitepaper, ....
Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn The 2021 Driving Customer Loyalty report finds one third of consumers considered breaking up with a brand and 65% ended up doing so as a result of poor customer experiences News provided by Share this article ®, a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputation and negative perceptions among consumers. In fact, one third of consumers considered breaking up with a brand while another 65% severed ties with a brand as a result of a poor customer experience (CX). This is according to the latest Sitel Group whitepaper, ....
Share this article Share this article MIAMI, April 20, 2021 /PRNewswire/ Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced today it has launched its first MAXhub in the Americas. Located in Barranquilla, Colombia, the MAXhub is a hybrid co-working center dedicated to in-person collaboration, training and development and employee engagement. Sitel Barranquilla We re so proud to open this collaborative space where our people can come together, improve their English language capabilities, be a part of the local community and emotionally connect with our business as well as our customers, said Mike Small, CEO - Americas, Sitel Group. I look forward to the incredible things coming from this MAXhub and our team in Barranquilla. ....
Sitel Group® to Open Multilingual Services Hub in Athens, Greece with In-Person and At-Home Operations apnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from apnews.com Daily Mail and Mail on Sunday newspapers.
Sitel Group Named Winner of Two European Contact Centre & Customer Service Awards COVENTRY, United Kingdom, March 17, 2021 /PRNewswire/ Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, today announced it has won two awards in two different categories in the 20th European Contact Centre & Customer Service Awards (ECCCSAs) during its virtual event on March 16. In its 20th, the ECCCSAs is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers. As a global leader in CX management, Sitel Group delivers more than 4.5 million experiences every day. As a result of the company s innovative approach to CX and dedication to improving the customer and employee experience one interaction at a time, they have been named as a winner in the following categories: ....