New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week! Mar 2 2021, 7:10AM
As a kid, magic tricks are amazing because we think there is magic. As an adult, magics tricks are amazing because we know there is no magic. Lenders know that financing a home is not magic, done through sleight of hand. Quite the opposite. Getting a mortgage while you’re grabbing a cup of coffee is misleading, and MLOs bear the brunt of educating borrowers how much arduous work it takes to satisfy them. STRATMOR Group and CFI Group released annual report findings this week for their MortgageSAT Customer Experience Program. The industry’s largest benchmark, based on more than 263,000 surveys in 2020, showed wide swings in customer sentiment over the past twelve months due to pandemic-related factors like capacity strain, extended cycle times, fulfillment burnout, new hiring, and widespread adoption of the work-from-home model. For example, loans fai
MLO, Ops Jobs; Broker, VOE, Servicing, MI Tools; Imminent Training and Virtual Events Jan 25 2021, 8:15AM
There’s always “stuff” going on in residential lending, right? Capital markets folks have noticed that the big banks are re-entering buying jumbo loans from correspondents. BAML’s pass through channel, Wells Fargo, Redwood Trust, Chase, Citi remind us that banks and investors are cash rich and seeking to put assets on their books at the right price and LTV. Many lenders are concerned about retaining their Ops/fulfillment staff, and what they had to pay them in 2020 to keep the competition from stealing them away. Staffing and technology is critical. Our industry continues to work primarily from home, and IT staffs are ever vigilant about data security and consumer privacy while HR watches the health and safety of employees for those who have come back into the office. The pandemic has driven innovation, which will have long term economic cons
IT, AE Jobs; Jumbo, Origination, Productivity Tools; Thoughts on the CFPB Nominee; Training and Events Jan 19 2021, 7:56AM
Sometimes running a mortgage compliance department can seem like this short clip Indiana’s Carol K. sent along. Yet there is value in compliance, and it is good that lenders and servicers are much more cognizant of rules and regulations than we were 12-14 years ago, along with requiring that borrowers have the ability to repay a loan. President-elect Joe Biden will nominate Rohit Chopra to be the next director of the Consumer Financial Protection Bureau. He is a strong consumer advocate, aligned with Senator Elizabeth Warren, lifelong friend of banks everywhere. (Snort.) There is value provided to consumers by the CFPB, and we’ll see a lot of that in the next four years. Individuals and companies are hard at work finding value out there, whether it is uncovering borrowers with high rates to refinance or investment banks finding v