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Secondary, Broker, Non-QM, Disaster, Dashboard Tools; VA and FHA Changes; Jobless Claims!

Want to know who’s in trouble for what? The Consumer Financial Protection Bureau (CFPB) issued its Supervisory Highlights report yesterday, which “shines a light” on legal violations identified by the CFPB’s examinations in the first half of 2021 as well as prior CFPB supervisory findings that led to public enforcement actions in the first half of 2021. Here in San Diego at the California MBA’s Legal and Regulatory Compliance Conference, there are multiple topics of concern. For example, ActiveComply’s Melissa Thomas discussed the surprisingly large percentage of MLO media posts that have a compliance or brand reputation issue . (Melissa will be the co-host in tomorrow’s Rundown with Rich and Rob covering current events in the mortgage market for 45

Secondary, Broker, Non-QM, Disaster, Dashboard Tools; VA and FHA Changes; Jobless Claims!

Secondary, Broker, Non-QM, Disaster, Dashboard Tools; VA and FHA Changes; Jobless Claims!
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New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!

New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week! Mar 2 2021, 7:10AM As a kid, magic tricks are amazing because we think there is magic. As an adult, magics tricks are amazing because we know there is no magic. Lenders know that financing a home is not magic, done through sleight of hand. Quite the opposite. Getting a mortgage while you’re grabbing a cup of coffee is misleading, and MLOs bear the brunt of educating borrowers how much arduous work it takes to satisfy them. STRATMOR Group and CFI Group released annual report findings this week for their MortgageSAT Customer Experience Program. The industry’s largest benchmark, based on more than 263,000 surveys in 2020, showed wide swings in customer sentiment over the past twelve months due to pandemic-related factors like capacity strain, extended cycle times, fulfillment burnout, new hiring, and widespread adoption of the work-from-home model. For example, loans fai

Ops, MLO Jobs; Sales, Non-QM, HELOC Products; Agency and Investor Disaster Policies; the Fed and Rates

Ops, MLO Jobs; Sales, Non-QM, HELOC Products; Agency and Investor Disaster Policies; the Fed and Rates Mar 1 2021, 8:21AM With the jump up in mortgage rates Thursday, and the move back down Friday, a few lock desk personnel wrote to me over the weekend asking about ways of keeping LOs who floated when rates were low, or locked loans at the bottom, off their back. Here you go. Certainly, the mortgage servicing rights of the 2020 book have become more valuable to those holding it as the perceived duration has increased: At this point who is going to refinance a 2.75 30-year mortgage (unless they need cash out)? Last year saw a continued wave of people in their 20s and 30s buying, or trying to buy homes. As this article points out (an important read for any MLO interested in first time home buyers), it is not an easy process saving up the down payment, qualifying for a loan, finding a property, presenting a winning bid, and then financing it. (To listen to

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