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The customer experience landscape has changed dramatically over the last year as pandemic-induced lockdowns and social distancing pushed many consumers to try new technologies and experiences, such as click and collect, proximity payments, and augmented reality. ....
Discovery and consideration are in a different place than before the pandemic. With less access to in-person touchpoints, consumers started exploring technology like augmented reality for their shopping needs. Brands have since launched new experiences to cater to consumer demands, but preexisting implementations also saw upticks in usage. ....
Share this article Share this article ResearchAndMarkets.com s offering. COVID-19 has impacted the way we work, make purchases, and spend our free time. Some consumption patterns and behaviors will have a lasting impact on economies around the world. The publisher has mapped 5 critical areas of influences that will shape consumer behavior. Home: about health and hygiene. The home will be a center of work, entertainment, and wellness. Work: Workplace bonding has the potential to dissolve as many people continue to work from home and express reluctance to return to an office. Employees will demand more visibility and transparency in this environment through digital collaboration. Talent pools will become ....