During the pandemic, it appeared that physical currency would finally be relegated to the dustbin of money history, with digital currency replacing it. Instead, cash is standing its ground, recognized for its many benefits in areas such as customer choice, privacy and flexibility, as well as the financial inclusion of the many unbanked.
The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.
A panel during the Self-Service Innovation Summit drilled down on the benefits of wayfinding kiosks and what to consider when planning these interactive devices.
As mobile order-and-pay options expand for consumers, some believe the role of self-serve kiosks may lessen, while others think they are more important than ever. This is just one conundrum that a panel of experts will tackle during Mobile pay…