Step 5
Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries.
Check whether you can continue to process the work item. Follow the guidance in TCM0138020
then, if you can continue to process the work item
compare the existing customer’s address and the failed customer’s address you noted on form TC648.
If the addresses are different, you can’t be sure it’s the same child or young person, go to Step 6.
If the addresses are the same, then it’s the same child or young person, go to Step 7.
then
Step 6
Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries.
Check whether you can continue to process the work item. Follow the guidance in TCM0138020 (link is external) , then, if you can continue to process the work item
Compare the existing customer’s address and the failed customer’s address.
If the addresses are different, you can not be sure it is the same child or young person, go to Step 7.
If the addresses are the same, then it is the same child or young person, go to Step 8.
Check for any change of circumstances. To do this
check the manual file for any Work Area Mailbox (WAM) referrals, physical change of circumstances or a copy of the ‘Free Format’ screen to see if there has been a change of circumstance
check the Unprocessed Change of Circs work list. For how to do this, use TCM1000208.
Note: If the change relates to a child/young person who is an exception or potential exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
Note: From 6 April 2012 notified change of circumstances which will result in an increase in entitlement will be backdated to a maximum of one calendar month.
Step 3
If you’re dealing with an expired BF date but have not received a response to the initial E Forms which have been sent
check the manual file to see if the customer has reported any change of address for her/his partner in the EU Member State.
Note: The Change of Circumstances Team will have linked any WAM referrals or physical change of circumstances to the manual file, if appropriate.
check the ‘Unprocessed Change of Circs’ work list, for how to do this, use TCM1000208
check the manual file and free format screen for any information relating to a change, if there has been a change of address affects which area authority within the EU Member State you need to contact for information about the family composition. Check that the correct E Forms, UK-PL or SEDs have been issued to the correct EU Member State, for how to do this, use TCM0305100
TCM0304350 - Specialist areas: international: miscellaneous: derived rights
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
you are in the correct MU. Use TCM0322460 for the correct MU number
you have access to the International Group Database (IGDB) and know how to obtain and update customer information on it
you have the correct user roles, to follow this guidance.
Background
An EU national living in the EU Member State can claim a derived right to child tax credits (CTC), provided that they are the natural or legal person maintaining a child of another EU national who is