Check for any change of circumstances. To do this
check the manual file for any Work Area Mailbox (WAM) referrals, physical change of circumstances or a copy of the ‘Free Format’ screen to see if there has been a change of circumstance
check the Unprocessed Change of Circs work list. For how to do this, use TCM1000208.
Note: If the change relates to a child/young person who is an exception or potential exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
Note: From 6 April 2012 notified change of circumstances which will result in an increase in entitlement will be backdated to a maximum of one calendar month.
Step 3
If you’re dealing with an expired BF date but have not received a response to the initial E Forms which have been sent
check the manual file to see if the customer has reported any change of address for her/his partner in the EU Member State.
Note: The Change of Circumstances Team will have linked any WAM referrals or physical change of circumstances to the manual file, if appropriate.
check the ‘Unprocessed Change of Circs’ work list, for how to do this, use TCM1000208
check the manual file and free format screen for any information relating to a change, if there has been a change of address affects which area authority within the EU Member State you need to contact for information about the family composition. Check that the correct E Forms, UK-PL or SEDs have been issued to the correct EU Member State, for how to do this, use TCM0305100
TCM1000408 - How to use the International Group database
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Step 1
‘double click’ with your mouse button on the ‘IG Database’ icon located on your desktop
select ‘International Group’. A drop down menu will display.
Note: ‘Admin’ is restricted access.
Note: You won’t be able to select a menu option if you don’t have access to it.
Note: The International Group Database shows Croatia as A1.
If you need to search A2 WAS / RTR, go to Step 2.
TCM0304350 - Specialist areas: international: miscellaneous: derived rights
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
you are in the correct MU. Use TCM0322460 for the correct MU number
you have access to the International Group Database (IGDB) and know how to obtain and update customer information on it
you have the correct user roles, to follow this guidance.
Background
An EU national living in the EU Member State can claim a derived right to child tax credits (CTC), provided that they are the natural or legal person maintaining a child of another EU national who is
If any of the other children or young persons live abroad
using the SEES ‘Tax Credits Entitlement Calculator’ calculate the customer’s entitlement to take into account the change of circumstances. For how to do this, use TCM1000089
complete the manual calculation sheets
complete manual award notices and issue to the customer. For how to do this, use TCM1000538
update Household Notes with the message II14 from TCM0160040. For how to do this use TCM1000001
update Household Notes with the message NC39 from TCM0164020. For how to do this use TCM1000001
update the IGDB. For how to do this, use TCM1000408