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Securities America Restructures Supervision Department

Securities America Restructures Supervision Department
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Invoca Acquires DialogTech

Invoca Acquires DialogTech
The amount of the deal was not disclosed.
The acquisition will bring to Invoca an investment in product innovation, deeper expertise in key industries, and a broader ecosystem of technology partners, agencies, and digital consulting firms.
With this acquisition, Invoca extends its leadership in the conversation intelligence market and is on track to exceed $100m in revenue.
Led by Gregg Johnson, who will lead the combined company, Invoca provides an Active Conversation Intelligence platform that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through integrations with technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction. It is used by top brands like ATI Physical Therapy, Comfort Keepers, DISH, Mayo Clinic, Mutual of Omaha, Sylvan Learning ....

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Invoca Acquires DialogTech To Increase Reach in Conversation Intelligence Market

Invoca has announced its acquisition of DialogTech, an AI-powered call tracking and analytics solution for marketers. ....

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Invoca Buys DialogTech

Invoca Buys DialogTech
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Invoca buys contact center AI startup DialogTech for reported $100M

Invoca buys contact center AI startup DialogTech for reported $100M
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Invoca Inc., a well-funded provider of contact center analytics software backed by Accel, has acquired another startup in the contact center analytics market called DialogTech Inc. for a reported $100 million.
Invoca announced the acquisition today without disclosing the deal size. The transaction’s $100 million price tag was reported by TechCrunch.
Invoca makes artificial intelligence software that enables companies to analyze contact center representatives’ conversations with shoppers to identify ways of improving the customer experience. If Invoca’s AI models show that a large number of shoppers express interest in a particular product, a company can adjust its marketing efforts to more heavily emphasize the item. When users reach out in mass about an issue related to the company’s e-commerce site, Invoca flags that there may be a technical problem. ....

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