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Invoca buys contact center AI startup DialogTech for reported $100M SHARE Invoca Inc., a well-funded provider of contact center analytics software backed by Accel, has acquired another startup in the contact center analytics market called DialogTech Inc. for a reported $100 million. Invoca announced the acquisition today without disclosing the deal size. The transaction’s $100 million price tag was reported by TechCrunch. Invoca makes artificial intelligence software that enables companies to analyze contact center representatives’ conversations with shoppers to identify ways of improving the customer experience. If Invoca’s AI models show that a large number of shoppers express interest in a particular product, a company can adjust its marketing efforts to more heavily emphasize the item. When users reach out in mass about an issue related to the company’s e-commerce site, Invoca flags that there may be a technical problem. ....
Call Tracking Software Market to See Remarkable Growth by 2025: Invoca, ExecVision, Marchex
Edison, NJ (SBWIRE) 12/28/2020 Global Call Tracking Software Market Report from AMA Research highlights deep analysis on market characteristics, sizing, estimates and growth by segmentation, regional breakdowns & country along with competitive landscape, players market shares, and strategies that are key in the market. The exploration provides a 360° view and insights, highlighting major outcomes of the industry. These insights help the business decision-makers to formulate better business plans and make informed decisions to improved profitability. In addition, the study helps venture or private players in understanding the companies in more detail to make better informed decisions. ....
This press release was orginally distributed by SBWire Edison, NJ (SBWIRE) 12/28/2020 Global Call Tracking Software Market Report from AMA Research highlights deep analysis on market characteristics, sizing, estimates and growth by segmentation, regional breakdowns & country along with competitive landscape, players market shares, and strategies that are key in the market. The exploration provides a 360° view and insights, highlighting major outcomes of the industry. These insights help the business decision-makers to formulate better business plans and make informed decisions to improved profitability. In addition, the study helps venture or private players in understanding the companies in more detail to make better informed decisions. ....