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Walmart offers its e-commerce know-how to other retailers


Partnership with Adobe includes pickup, delivery and fulfillment capabilities for Marketplace merchants
Walmart aims to serve up e-commerce solutions, including delivery and pickup, to other merchants as part of a partnership with technology provider Adobe.
Plans call for Walmart to integrate its Walmart Marketplace third-party retailer e-commerce program, in-store fulfillment and pickup technologies with Adobe Commerce, San Jose, Calif.-based Adobe’s commerce solution for merchants and brands.
Through the Adobe Commerce platform, merchants will be able to leverage Walmart’s cloud-based services to offer pickup and delivery to their customers. These retailers also will be able to reach new customers on the Walmart Marketplace, where they can access Walmart’s fulfillment services to offer two-day shipping nationwide, the Bentonville, Ark.-based retail giant said. ....

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Newsbyte: The Marketing and Customer Experience Weekly News Roundup


Talkdesk, the contact center as a service (CCaS) provider, announced a deepened integration with Microsoft last week geared at streamlining the experience for contact center workers. The integration, which synchronizes data between Microsoft Dynamics 365 CRM and Talkdesk contact center data, makes it possible for contact center agents to work from one screen to access click-to-call among other features as well as contextual data while working with customers.
With Talkdesk completely integrated within the Microsoft Dynamics experience, specialists “can seamlessly handle cases from a single screen, leveraging click-to-call, screen pops and other features to quickly and efficiently resolve customer enquiries,” according to the company s statement. Access to interaction history allows specialists to personalize customer interactions, while the automated data syncing aims to save specialists time and prevent inaccuracies in data. ....

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