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A combination of older and newer technologies is making a difference in IT workload management. Here are six areas of IT automation that are delivering results today. ....
PHOTO: NeONBRAND/Unsplash In research carried out about a year ago, just as the COVID pandemic was really spreading, the Boston-based global consultancy Bain & Company looked at the forces that were not only forcing workers to stay home â COVID-19 â but also the technology that enabled them to stay at home. Based on survey responses from nearly 800 executives worldwide, it found that many companies had no choice but to turn to automation to keep the business running. The crisis forced companies to move their operations remote within a matter of days, underscoring a greater need than ever for automation technology to help maintain business continuity. ....
PHOTO: Adobe In 2020 the world saw massive changes in consumer behavior due to the ongoing pandemic. Those changes were not an about-face, but an acceleration of existing trends in digitally-centric behavior that the health crisis only helped to amplify and push forward. Within the first three months of the pandemic, ecommerce experienced ten years of growth in just ninety days, according to McKinsey & Company, while the global pandemic has accelerated the shift away from physical stores to digital shopping by roughly five years, according to a study by IBM. This explosion in new consumer behavior has changed customersâ expectations of brands and their interactions with them. A study by Experian reveals 60% of customers now have higher expectations of their digital experience than before COVID-19. ....
Informationweek IT Automation: Still Room for Improvement in Some Spots We ve come a long way with autonomous computing. Here s a look at what s working in production, and areas that are still considered a work in progress. Image: Egor - stock.adobe.com IT operations was an early focus area for autonomous computing, artificial intelligence, and automation. Now that we have some history, which automation and AI techniques are working in IT, and which have yet to make an impact? Here are four areas of automation that work well in production now: 1. Network automation. Automation tools have enabled IT to automate network provisioning along with network health monitoring for performance, maintenance, and diagnostics. ....
PHOTO: Jouwen Wang COVID-19 forced us to ask: How fast can we reorganize for a new model of work? We ve had to reimagine what we do and how we do it. Work is now less time- and place-based to be more flexible, more digital and more outcome-based. Many companies turned to robotic process automation (RPA) as a digital transformation hack. Itâs faster and cheaper than a complete platform overhaul, and it reduces dependence on human workers for high-volume, menial tasks. RPA cuts costs and distances people. No more bullpens of human automatons grinding out 8-hour shifts. RPA seems to fit the business needs of the pandemic moment. Gartner predicts double-digit growth through 2024. But is the tech meeting the hype? How much is there to gain from these notoriously brittle robots that can contribute to technology debt? ....