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Top News In Zendesk Chat Today - Breaking & Trending Today

AI ushers in era of intelligent CX, fuels massive industry transformation

/PRNewswire/ Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards. ....

Adrian Mcdermott , Prnewswire Zendesk Inc , Trends Report ,

Zendesk: Zendesk acquires AI-led quality management platform Klaus

The acquisition of Klaus is likely to close in the first quarter (Q1) of 2024 upon receipt of required regulatory approvals and other customary closing conditions. ....

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Zendesk signs definitive agreement to acquire Klaus

Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically transforming the world of customer service. Customer service teams are being asked to increase their ROI by managing a rising volume of interactions while providing quality service, and increasing their organization's efficiency in the process. With Klaus, Zendesk customers will be able to ....

Las Vegas , Adrian Mcdermott , Zendesk Inc , Egon Sale , Customer Interactions , Quality Service , Customer Service , Quality Management , Digital Agents ,

The rise of the humans - the role of service agents in the era of AI

Bots can't do your festive shopping for you, but can lighten the load when combined with human agents. Zendesk's Eric Jorgensen argues that service agents. ....

United Kingdom , Artner Zone , Machine Intelligence And Ai , Retaile Commerce And The Omni Channel , Rm And Customer Experience ,

Zendesk Appoints Kelly Grier to Board of Directors

/PRNewswire/ Zendesk today announced Kelly Grier has joined its Board of Directors. As Ernst & Young s U.S. Chair and Managing Partner and Americas Managing. ....

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