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TruConnect Discovers Cost Reductions Thanks to Five9 Solutions In an effort to make significant improvements to call quality, mobile virtual network operator TruConnect recently sought the services of cloud contact center provider Five9 (News - Alert). After leveraging Five9’s technology, TruConnect reported a 30 second reduction in call time over a period of three months. As a result of this recently integrated, TruConnect anticipates a roughly 7.5% reduction in operating costs for the entire year, providing clear evidence of an uptick in customer service efficiency. TruConnect initially sought the services of Five9 in order to provide remote access to employees during the pandemic, but also introduced Agent Assist, Five9’s AI-powered automation tool, as a way to gain important feedback and offer customer service agents added resources for customer calls. ....
Workforce Management System industry associations and research organizations Product managers, Workforce Management System industry administrator, C-level executives of the industries Market Research and consulting firms Workforce Management System Report Provide: Potential opportunities and challenges analysis in Workforce Management System market. Current and future market outlook in the developed and emerging regional markets. Detailed analysis of the segment that is expected to dominate the market. Regions that are expected to witness the fastest growth during the forecast period. Identify the latest developments, market shares, and strategies employed by the major market players. Comprehensive & in-depth research and after-sales warranty by Global Market Monitor. ....
DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center In Maryland, digital transformation company DMI (News - Alert) teamed with other tech providers - including Atento and NTT Data - to help power it’s COVID-19 contact center so that citizens could easily preregister, modify appointments and communicate with support agents. The offering combines human support and digital channels while keeping social distancing requirements at the forefront. Callers move through the options of qualification, appointment setting and have an opportunity to ask questions and speak to a live agent if needed. The system is set up to handle more than 70,000 calls per day. ....
ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution Next-Gen 911 services are essential today as we advance the landscape for emergency response communications. The call centers that deal with these challenging communications must have advanced tools and systems that improve operations, increase life-saving services, and are reliable. In a move to provide better solutions and assist PSAPs in meeting the NENA Continuity of Operations Plan, systems integrator Tyto Athene recently announced a partnership between the company’s ACUITY by Tyto Athene offering and MicroAutomation (News - Alert). Together they have launched an NG911 solution that includes a Continuity of Operations Plan. That means it can be used as either a primary or secondary data center and protects operators from network failure and loss of access to critical information and emergency applications. ....