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Grants help organizations set up programs in Baltimore City

There is new life for an old factory in west Baltimore. With the help of grants, more than a dozen organizations are setting up their programs. ....

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DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center

DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center
In Maryland, digital transformation company DMI (News - Alert) teamed with other tech providers - including Atento and NTT Data - to help power it’s COVID-19 contact center so that citizens could easily preregister, modify appointments and communicate with support agents.
The offering combines human support and digital channels while keeping social distancing requirements at the forefront. Callers move through the options of qualification, appointment setting and have an opportunity to ask questions and speak to a live agent if needed. The system is set up to handle more than 70,000 calls per day. ....

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