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Enterprises and large scale companies that use CRM solutions should consider a number of simple integrations to boost customer experiences and general productivity. ....
Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication barrier between them will shape its future, according to natural language processing and artificial intelligence company Gnani.ai. ....
Zappix Unveils Agent Assist for Simplified Customer Service Customer service solution provider Zappix has revealed a new automation tool designed to reduce resolution times for customer inquiries using artificial intelligence. “Agent Assist”, the company’s latest solution, allows customer service agents to provide assistance tools to customers through standard text messages in an effort to provide a convenient method of interaction. Through Agent Assist, contact center employees can send out text messages with Zappix On-Demand App, which customers can use to complete standard operational tasks, such as making payments, filling out forms, and uploading photos. We, at Zappix, continuously expand our product portfolio and strive to deliver the best customer experiences possible, said Yossi Abraham, Zappix President. We are happy to launch Agent Assist our latest service helping agents better serve customers while they are on the call. This service will help t ....
WorkWave Purchases Call Center Software Provider Slingshot Business automation software developer Workwave has announced the acquisition of Slingshot, a leading field service provider of call center software. Workwave believes that this acquisition will enable it’s customer base to take advantage of a number of Slingshot’s software solutions that will increase business operations by hybridizing the company’s own solutions. Slingshot specializes in creating software using automation and machine learning to interact with customers across a number of communications channels, including phone calls, SMS, email, and through chatbots. The company also enables businesses to use their platform to outsource help for sales operations. ....
TruConnect Discovers Cost Reductions Thanks to Five9 Solutions In an effort to make significant improvements to call quality, mobile virtual network operator TruConnect recently sought the services of cloud contact center provider Five9 (News - Alert). After leveraging Five9’s technology, TruConnect reported a 30 second reduction in call time over a period of three months. As a result of this recently integrated, TruConnect anticipates a roughly 7.5% reduction in operating costs for the entire year, providing clear evidence of an uptick in customer service efficiency. TruConnect initially sought the services of Five9 in order to provide remote access to employees during the pandemic, but also introduced Agent Assist, Five9’s AI-powered automation tool, as a way to gain important feedback and offer customer service agents added resources for customer calls. ....