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Rethinking banking: Championing customer-first strategies

Theodoros Papadopoulos, Chief Digital Officer at BOV explains the Bank’s aim to become The Bank of Choice

Malta generalTheodoros papadopoulosMaya angelouJulian douglasCx academyCustomer issues teamVoice of the customer programmeCustomer service centreVoice of customer programmeCustomer experience dayChief digital officerArtificial intelligenceMarsaxlokk branchesCustomer experienceCustomer experienceCustomer programme

BOV celebrating customer experience

Customers invited to share feedback as bank holds number of initiatives to mark Customer Experience Day

Malta generalSimon azzopardiTheodoros papadopoulosVoice of the customer programmeCustomer experienceCustomer experience weekCustomer programmeExperience week

BOV extends opening hours at 10 branches

Bank working on improvements in both the digital sphere as well as in face-to-face interaction with customers

Malta generalRabat saléemmour zaëmoGeoffrey ghigoVoice of the customer programmeCustomer service centreCustomer programmeService centre

Vitality Leverages Voice of Customer to Help Customers Better their Lives; Wins CX Team of the Year – Consumer Electronics Net

Vitality Leverages Voice of Customer to Help Customers Better their Lives; Wins CX Team of the Year – Consumer Electronics Net
consumerelectronicsnet.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from consumerelectronicsnet.com Daily Mail and Mail on Sunday newspapers.

United statesUnited kingdomSouth africaCity ofMaro itojeJos buttlerHeather knightEllie simmondsTammy lowthJonny wilkinsonJoe rootTracey nevilleJessica ennis hillMedallia incServices seniorHead of customer research

Medallia: Vitality Leverages Voice of Customer to Help Customers Better their Lives; Wins CX Team of the Year

Uses Medallia Experience Cloud to collect, monitor and analyse more than 160,000 digital survey responses; car insurance business saw positive resolution increase by 53 percent in less than a year

United statesUnited kingdomSouth africaCity ofMaro itojeJos buttlerHeather knightEllie simmondsTammy lowthJonny wilkinsonJoe rootJenny zehentnerTracey nevilleJessica ennis hillMedallia incServices senior

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