Medallia: Vitality Leverages Voice of Customer to Help Customers Better their Lives; Wins CX Team of the Year

Uses Medallia Experience Cloud to collect, monitor and analyse more than 160,000 digital survey responses; car insurance business saw positive resolution increase by 53 percent in less than a year

Related Keywords

Australia ,United States ,United Kingdom ,China ,South Africa ,Canada ,London ,City Of ,Stockport ,Maro Itoje ,Jos Buttler ,Heather Knight ,Ellie Simmonds ,Tammy Lowth ,Jonny Wilkinson ,Joe Root ,Jenny Zehentner ,Tracey Neville ,Jessica Ennis Hill ,Medallia Inc ,Services Senior ,Head Of Customer Research ,Voice Of The Customer Programme ,Health Insurance United Kingdom Medical Vitality ,Cx Team Of The Year Gold Award ,Good Driving Programme ,Uses Medallia Experience Cloud ,Customer Programme ,Medallia Experience Cloud ,Year Gold Award ,Customer Research ,Professional Services Senior Manager ,Discovery Limited ,Ambassadors Jessica Ennis Hill ,Core Cover ,Full Cover Promise ,Life Cover ,Income Protection Cover ,Serious Illness Cover ,Medallia ,Vitality ,Beverages ,Voice ,Customer ,Help ,Customers ,Setter ,Lives ,Wins ,Team ,Ear ,