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Professor David Kim receives 2024 Gold Shield Faculty Prize

The annual award honors a mid-career faculty member with a distinguished record of teaching, research and service. ....

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More Customers Satisfied with Airline, Auto Rental Travels

More Customers Satisfied with Airline, Auto Rental Travels
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Orlando is the least walkable city in the country, says study

'It’s quicker to fly to Disneyland Paris than to walk between Orlando’s most iconic landmarks' ....

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Guest Satisfaction in the Lodging Industry Bounces Back for a Second Straight Year, ACSI Data Shows

Article - Guest Satisfaction in the Lodging Industry Bounces Back for a Second Straight Year, ACSI Data Shows - Satisfaction across airlines, lodging, car rentals, and online travel agencies climbs again, returning to prepandemic levels, according to the American Customer Satisfaction Index (ACSI) Travel Study 2023-2024. The airline industry stands out, hitting an all-time customer satisfaction high of 77 after a second straight 1% year-over year improvement. ....

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Customer Satisfaction Climbs Again as Travel Industry Rebounds to Pre-Pandemic Levels, ACSI® Data Show

If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back! ....

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