More Customers Satisfied with Airline, Auto Rental Travels autorentalnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from autorentalnews.com Daily Mail and Mail on Sunday newspapers.
Article - Guest Satisfaction in the Lodging Industry Bounces Back for a Second Straight Year, ACSI Data Shows - Satisfaction across airlines, lodging, car rentals, and online travel agencies climbs again, returning to prepandemic levels, according to the American Customer Satisfaction Index (ACSI) Travel Study 2023-2024. The airline industry stands out, hitting an all-time customer satisfaction high of 77 after a second straight 1% year-over year improvement.
If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back!