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Guest Satisfaction in the Lodging Industry Bounces Back for a Second Straight Year, ACSI Data Shows

Article - Guest Satisfaction in the Lodging Industry Bounces Back for a Second Straight Year, ACSI Data Shows - Satisfaction across airlines, lodging, car rentals, and online travel agencies climbs again, returning to prepandemic levels, according to the American Customer Satisfaction Index (ACSI) Travel Study 2023-2024. The airline industry stands out, hitting an all-time customer satisfaction high of 77 after a second straight 1% year-over year improvement. ....

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Customer Satisfaction Climbs Again as Travel Industry Rebounds to Pre-Pandemic Levels, ACSI® Data Show

If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back! ....

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Customer Satisfaction With Airlines Reaches All-Time High, as Travel Industry Rebounds to Prepandemic Levels, ACSI Data Show

ANN ARBOR, Mich., April 23, 2024 Customer satisfaction improves across airlines, lodging, car rentals, and online travel agencies, according to The ACSI Travel Study 2023-2024. ....

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Hotel guest satisfaction rises again this year

Hotel guest satisfaction rises again this year
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