Public sector entities are to be assessed by mystery shoppers as part of government’s Service Excellence Programmme. A mystery shopper is a person who poses as a real customer while evaluating the customer service provided by a company or.
Public sector entities have demonstrated “enormous improvement” in the use of various technologies to improve service delivery. Changes to the Auditor General’s Department and the Ministry of Justice’s Website, which caters to the visually impaired.
THE Government has developed several mechanisms to monitor and evaluate ministries, departments and agencies (MDAs), as part of its Service Excellence Programme.
The programme aims to improve ser.
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