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Netcompany secures high-profile digital transformation contract with HM Revenue & Customs (HMRC)

Netcompany secures high-profile digital transformation contract with HM Revenue & Customs (HMRC)
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City ofUnited kingdomPrnewswire netcompanyDepartment for educationCustomer services groupMinistry of defenceCrown commercial serviceHome officeFood rural affairsDevelopment servicesLegacy application servicesAgency of the cabinet officeCustomer compliance groupDepartment for environmentHis majestyServices group

Adjudicator s 2023 Report: HMRC and VOA Respond

Adjudicator s 2023 Report: HMRC and VOA Respond
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United kingdomHelen megarryMike mcmahonHealth service ombudsmanCustomer experience committeeAdjudicator officeCouncil taxAdjudicator office annualValuation office agencyCustomer services groupService excellence programmeComplaints service improvement planCustomer compliance groupService excellenceOffice annual reportAnnual report

Adjudicator s report raises concerns over HMRC s service

The Adjudicator’s annual report highlights that HMRC’s complaints handling performance has not fully recovered post pandemic. A large number of complaints are raised prematurely by those who have been unable to successfully navigate HMRC’s internal complaints system.

Helen magarryCustomer compliance groupAdjudicator office annualCustomer services groupOffice annual reportCustomer services

Tax news in brief

Highlights from the broader tax news for the week ending 18 January 2023, including: Finance Act Royal Assent; Agent Maintainer Team; ATED revaluations; changes to HMRC statistics publications; and administration of Scottish income tax.

United kingdomAgent maintainer teamNational audit officeCustomer compliance groupCustomer services groupCentral agent authorisation teamNational insurance contributionsEmployer officeAdministration of scottishFinance actRoyal assentAutumn statementCompliance groupInsurance contributions

NAO reports on tax compliance following COVID-19

The National Audit Office (NAO) reports on the impact of the pandemic on HMRC’s ability to carry out compliance activities. The report makes recommendations to maximise the effectiveness of these activities going forward.

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