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CNN CNN This Morning July 6, 2024

right now. first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. it is the top of the hour, 8:00eem eastern. we re glad you re with us. it is december 29th. welcome to cnn this morning. i think everyone wants an apology. i m confused because he said at one point that if you still haven t gotten your bad you could get it at no cost to you, which is you could get back at what you own. so we re talking about this apology this morning from southwest airlines. this time from the chief commercial officer brian green. this comes at 2300 more southwest flights today have been canceled and they announced new ways they are planning to help stranded customers. listen to this. you could submit a full refund request for any can ....

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CNN CNN This Morning June 4, 2024 13:05:00

reporter: that is right. according to an internal memo by southwest, they were going through an operational emergency in the lead up to this mess. as the winter storm was bearing down on denver and an internal memo obtained by the washington post said they were experiencing a high number of sick-outs at the airport. the ceo of southwest airlines saying that this problem, which is unique to southwest airlines, was caused by a myriad of issues including staffing shortages, that winter storm as well as the antiquated system that the airline functions, making them susceptible to this kind of problem. passengers don t care. they just want their luggage and they want to care their clothes and get to their financial destination but they ll have to wait a little bit longer. and it doesn t seem like a quick fix either. nick, thank you. we ll check back in with you. so the southwest flight attendant and pilots have warned ....

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