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Walmart chief customer officer on why retail's 'normal' must change


Walmart Chief Customer Officer Janey Whiteside spoke at the National Retail Federation s Chapter One conference.
Whiteside said that retailers must be prepared to ditch the old normal and meet customers with expedited and diverse fulfillment options.
I would imagine these next 12-to-24 months, people aren t going to quite know: is it normal? Whiteside said.
As the coronavirus pandemic drags on, people around the world are looking forward to returning to some semblance of normalcy. 
But according to Walmart Chief Customer Officer Janey Whiteside, getting back to a pre-pandemic normal isn t in the cards for most retailers. Speaking at this year s virtual National Retail Federation s Chapter One conference on Tuesday, Whiteside offered her views on the 2021 retail and economic landscape. ....

Ira Kalish , Janey Whiteside , National Retail Federation Chapter , Walmart Chief Customer Officer Janey Whiteside , National Retail Federation , Chapter One , Chief Global Economist Ira , Bi Select , Nrf 2021 , Maine Cain , இரா கலிஷ் , ஜானி வெள்ளைப்பக்கம் , தேசிய சில்லறை கூட்டமைப்பு அத்தியாயம் , வால்மார்ட் தலைமை வாடிக்கையாளர் அதிகாரி ஜானி வெள்ளைப்பக்கம் , தேசிய சில்லறை கூட்டமைப்பு , அத்தியாயம் ஒன்று , தலைமை உலகளாவிய பொருளாதார நிபுணர் இரா , இரு தேர்ந்தெடுக்கவும் , மூத்தமகன் கெய்ன் ,