this will be a very quick item. this is our quarterly report to show how we are doing with our operation with our nearly one $1 billion budget and we like to show where we are saving in cost to help to keep rates as low as we can. this report does that. there are a couple of brief slides in your packet. the news to report is that retail water and revenue are better than budget from sales, however due to some timing difference because of our wholesale customers prepaid us a large sum of money last fiscal year, you will see that is reflected here at the timing difference. the reserves are all very healthy and thank you to everybody and their hard work on that. you will see the water department has nearly $278 million in projected reserves and water department and heche and $46 million. the scorecard the fund balance adopted by the commission showed that we are meeting or competing all of the reserved ratio as well as the debt coverage and we are in very good financial conditi
are most in construction. it s a very good transition for us to move dan from the regional manager to the project director role and i hope that you will support him in his future role endeavors. thank you. i think you have also answered one of my questions that will this be the last time that we hear from julie. unfortunately i will be out of town during the last two remaining meetings. that will force me to say nice things now then. i was going say nice things. let me beat you. first of all, i like to see people getting their just reward. you have given this enterprise and the city far more than a hundred percent for a long time. and you are having the opportunity to move on to a better opportunity i think is just wonderful. we will miss you but i think that s a wonderful thing inform are you. you have managed to inspire us with some of the work that is done for the water work people that is not part of the job description and not something that everybody does. you
word excellence but let the readers decide it. it s not measuring what we are saying we are measuring. so that s a problem. you can change what you are measuring or change how you measure it. move on to item 6 dhz customer service mentioned which is measured by whether you answer the phone in 20 seconds. without being facetious whether you can use an answering machine. i can t say it s quality. sometimes if we have customer satisfaction surveys. a lot of places you call in and you say will you hang on and you hit a survey. if there was some other way of measuring the quality, not that we got there quickly but what the quality of the response was, i think it would be more useful. as to the thing that started all of this which was the rate payer insurance policy. this doesn t help me assess whether we are meeting that policy or not. todd and i had some discussion about that and as part of the budget process what we are working on is a more detailed response to the policy.
i m thinking that just like we ve done with the citywide parks, the scorecard and citywide streets scorecard, i think at some point we have to just try it and get a larger scale input. that being said, the community benefits idea, we put a local hire one on there as an example on 9 and there are so many great things that puc does and though greats 114 things we do well, people don t necessarily have time to read that. whatever the 9 end up being, if we put it on one page people would have the opportunity to look at. whatever those measures are, we really do want to hear from you that they are the right ones and there are things that show an organization that you can be proud of and are conveying the hard work of the men and women of the puc and doing it responsibly. i guess i would encourage it as you review that to take significance guidance from the public audience. i want to make sure that how we are portrayed is accurate but if it s useful for the intended purpose it sh
would like to have emilio come up. he has some news to share with everyone. good afternoon commissioners, emilio cruz. i wanted to introduce this item specifically as you know miss julie lan bont will be leaving us soon and we have replaced her. dan came to us from montgomery watson who was vice-president and ran the water resources division. since coming to us he s woshthd worked as the regional manager to parks and $1.3 billion worth of work and the project that we are most in construction. it s a very good transition for us to move dan from the regional manager to the project director role and i hope that you will support him in his future role endeavors. thank you. i think you have also answered one of my questions that will this be the last time that we hear from julie. unfortunately i will be out of town during the last two remaining meetings. that will force me to say nice things now then. i was going say nice things. let me beat you. first of all, i like