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Meaningful innovation, or technology for technology's sake?

Almost everyone would agree that the pace of technological advances in hospitality has accelerated since the pandemic, when many technology providers were forced to redesign their offerings in response to one of the largest catalysts for change that the world has ever seen. Revenue management tools were quickly re-worked to be forward-looking versus relying on historical trends, and now machine learning is being applied to everything from creating the ideal travel itinerary to cleaning up the coding that night auditors have been screwing up for decades. ....

Scott Dahl , Max Starkov , Diego Fernandez Perez , Kelly Mcguire , Oleksii Kapichin , Pablo Torres , Raul Moronta , Pavel Orlov , Harald Bindeus , Wurzak Hotel Group , Forbes Technology Council , Revenue Management Palladium Hotel Group , Remington Hotels , Strategy Week , Revenue Manager , Demand Manager , Revenue Analyst , Chief Commercial Officer , Revenue Management , Robotic Process Automation , Artificial Intelligence , Wurzak Hotel ,

Should OTAs and other intermediaries be asking customers for a tip?

Recently, Hopper, an OTA based in Canada, started to ask customers to pay a tip to Hopper as part of the booking. The tip is included automatically in the final price on the final payment page before completing the booking. The customer has to switch the toggle to the off position in order to not pay a tip. ....

United States , New York , Larry Mogelonsky , Peter Oconnor , Linchi Kwok , Tim Peter , Frederic Gonzalo , Bryan Haynes , Mark Fancourt , Otas Cheaptickets , Max Starkov , Martin Soler , Partner At Hotel Mogel Consulting Ltd , Partner At Soler Associates , New York Times , Tim Peter Associates , Collins College Of Hospitality Management , Consultant At Haynes Marcoms Ltd , Hotel Mogel Consulting , Strategy Speaker , Reservoir Dogs , Harvey Keitel , Steve Buscemi , American Diner , Lead Consultant , Haynes Marcoms ,

What would be the impact of generative AI like ChatGPT on hospitality?

Recently, there have been a lot of buzz and heated discussions about the impact and role of generative AI like ChatGPT in the hospitality industry and travel in general. From bold predictions that ChatGPT will revolutionize the industry and liberate the industry from the yoke of the OTAs to expert statements that it will lead to complete overhaul of the hotel tech stack and help solve labor shortages in hospitality. ....

Adam Mogelonsky , Frank Wolfe , Tomeu Fiol , Dave Berkus , Stanislav Ivanov , Google Bard , Martin Soler , Mark Fancourt , Max Starkov , Partner At Soler Associates , Cendyn Ai Call Center , Partner At Wayfare Ventures , Global Hotel Technologies , Goldman Sachs , Hotels International , Your Company , Partner At Hotel Mogel Consulting Ltd , Machine Learning Company , Housekeeping Customer Services , Hotel Mogel Consulting , Wayfare Ventures , Planning Phase , Digital Customer , Booking Phase , Customer Services , Hotel Technologies Director ,

Examining ChatGPT and Generative AI's Impact on the Travel Sector

Experts speculate about the roles that ChatGPT and generative artificial intelligence products will serve within the travel and tourism industry as these technologies are more widely adopted. ....

Max Starkov , Glenn Fogel , Laurie Baratti , Microsoft Funded Open , Booking Holdings ,

How ChatGPT and Generative A.I. Are Already Changing the Way We Book Trips and Travel

The internet changed travel forever. Expect ChatGPT and generative A.I. to do something similar, especially with online travel agents, airlines and airports. ....

United States , New York , Google Bard , Max Starkov , Glenn Fogel , Holding Kayak , Tacoma International , Tacoma International Airport , Seattle Tacoma International , Booking Holdings , Microsoft Funded Open , New York City , Central Park , Matt Breed , Seattle Tacoma International Airport , Assaia Apron ,