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The Imperative Of Customer Trust In 2024

Recent research from Qualtrics XM Institute paints a bleak picture of how much trust customers have in the brands they engage with.

Bruce temkinMatthias goehlerQualtrics xm instituteHead of qualtrics xm instituteXm instituteExperience indexCx qualityCustomer trustCustomer experience

15 Customer-Experience-Related Predictions For 2024

For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition.

Barry cooperIvan ostojicSaira tanejaBrett weiglDave hoekstraPasquale demaioEric williamsonDon schuermanSamantha richardsonGoogle dialogflowPatrick martinPrashant mahajanSven deneckenNikola mrkBrian petersonMichael lawder

15 Customer Experience Predictions For 2024

For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition.

Christian wardEinat weissGraeme geddesSamantha richardsonBrian petersonMatt trickettDon schuermanPasquale demaioKenneth gonzalezGoogle dialogflowDave hoekstraNikki bairdZsuzsa kecsmarMatthias goehlerNikola mrkAssaf baciu

Zendesk sees AI driving uptake of Immersive CX

With its annual CX Trends survey finding that customers want better experiences, Zendesk proposes AI-enabled Immersive CX as the way forward.

Matthias goehlerCustomer experienceTrends reportUx and application designRm and customer experience

Zendesk Relate - EMEA CTO Matthias Goehler on the evolution of CX and EX in the Vaccine Economy

As Zendesk Relate kicks off, some new product offerings to meet some evolving business challenges.

Matthias goehlerFacebook messengerSunshine platformZendesk suiteTechnology officerVaccine economyEmployee experienceCustomer supportUstomer expperience

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