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Six ways to use LLMs operationally in the enterprise

What are the business value, risk and deployment difficulties of LLMs? Here are some of Forrester’s top tips ....

United Kingdom , Patrick Kehoe , Akhil Tolani , Isaac Heller , Brett Weigl , Singapore National University Health System , United Kingdom Financial Conduct Authority Consumer Duty , Assisted Authoring , Financial Conduct Authority Consumer Duty , National University Health System ,

15 Customer-Experience-Related Predictions For 2024

For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition. ....

Barry Cooper , Ivan Ostojic , Saira Taneja , Brett Weigl , Dave Hoekstra , Pasquale Demaio , Eric Williamson , Don Schuerman , Samantha Richardson , Google Dialogflow , Patrick Martin , Prashant Mahajan , Sven Denecken , Nikola Mrk , Brian Peterson , Michael Lawder , Doug Dennerline , Einat Weiss , Graeme Geddes , Eli Finkelshteyn , Kenneth Gonzalez , Yan Zhang , Amit Dhingra , Judy Weader , Assaf Baciu , Zsuzsa Kecsmar ,

15 Customer Experience Predictions For 2024

For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition. ....

Christian Ward , Einat Weiss , Graeme Geddes , Samantha Richardson , Brian Peterson , Matt Trickett , Don Schuerman , Pasquale Demaio , Kenneth Gonzalez , Google Dialogflow , Dave Hoekstra , Nikki Baird , Zsuzsa Kecsmar , Matthias Goehler , Nikola Mrk , Assaf Baciu , Saira Taneja , Prashant Mahajan , Klaus Harisch , Judy Weader , Amit Dhingra , Brett Weigl , Gregg Johnson , Barry Cooper , Sanjay Brahmawar , Ivan Ostojic ,

Innovative Digital CX Partnership Delivers AI-Powered Results for Global Enterprises

Innovative Digital CX Partnership Delivers AI-Powered Results for Global Enterprises
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Harry Folloder , Brett Weigl , Mike Bartley , Matthew Saskin , Service Ccaa , Contact Centers , Contact Center , Genesys Cloud , Chief Digital Officer Harry , Journey Orchestration , Enhanced Contact Centers , Chief Digital Officer Harry Folloder , Solution Architect Mike Bartley , Product Management Jeff Wise , Commercial Operations ,

Genesys Named a Leader in Conversation Automation Solutions Report

/PRNewswire/ Genesys®, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester New Wave™: Conversation. ....

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