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How Generative AI Can Help Companies Reimagine Customer Experience

To get to the real potential of generative AI, companies need to focus on customer experience. ....

Kimberly Harris Ferrante , Paul Mcadam , Anand Logani , Gartner Inc , Forbes Technology Council , National Bureau Of Economic Research , Economic Research , Turing Test , Digital Insurance , Senior Director , Payments Intelligence Paul Mcadam , Technology Council ,

Anonos Recognized in 2023 Gartner Emerging Tech Impact Radar: Artificial Intelligence in Insurance

Anonos Recognized in 2023 Gartner Emerging Tech Impact Radar: Artificial Intelligence in Insurance
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James Ingham , Mark Little , Kimberly Harris Ferrante , Gartner Inc , Data Embassy , Tech Impact Radar , Artificial Intelligence , Sample Vendor , Chief Data Strategist , Die Mobiliar , Moutusi Sau , Variant Twins ,

Insurance IT leaders herald new era for digital customer experience

With operating models upended by COVID-19 shutdowns, insurance CIOs pivoted to digital services for agents and policyholders and haven’t looked back since, making digital CX priority No. 1. ....

James Mcglennon , Kimberly Harris Ferrante , Matt Marolda , John Hancock , John Aflac , Amazon Web Services , Hatch Innovation Lab , Liberty Mutual , Grand Rapids , Virtual Enrollment Experience , Microsoft Azure , Google Cloud ,

Insurers shift focus to customer experience, operational efficiency

Insurers shift focus to customer experience, operational efficiency
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Kimberly Harris Ferrante , Technology Executive , Digital Technology Investment Performance , Technology Executive Survey ,

Revealed – insurers' tech priorities for 2023

Customer experience, operational excellence top of mind ....

Kimberly Harris Ferrante , Customer Experience ,