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Insurance IT leaders herald new era for digital customer experience

With operating models upended by COVID-19 shutdowns, insurance CIOs pivoted to digital services for agents and policyholders and haven’t looked back since, making digital CX priority No. 1. ....

James Mcglennon , Kimberly Harris Ferrante , Matt Marolda , John Hancock , John Aflac , Amazon Web Services , Hatch Innovation Lab , Liberty Mutual , Grand Rapids , Virtual Enrollment Experience , Microsoft Azure , Google Cloud ,