With operating models upended by COVID-19 shutdowns, insurance CIOs pivoted to digital services for agents and policyholders and haven’t looked back since, making digital CX priority No. 1.
Enterprise IT is increasingly fueled by the cloud. But IT leaders who don’t know how to blueprint for success are in for frustration, failed implementations, and could-be cost catastrophe.
No longer viewed as a tactical, cost-saving technology, the public cloud has become the key differentiator for IT leaders seeking to transform their organizations, develop new revenue streams, and prep for future innovations.
Digital leaders have wide-ranging, complicated roles. Experts recommend five areas of focus: clarity, agility, risk management, ownership, and loss management.