Im ukee washington. Eyewitness news trang do is outside the Comcast Center right now with more on how all of this will affect customers. Trang . Reporter well, ukee, comcast says the billing issues were not intentional. They agreed to make changes and clearly explain new charges. I had to file a report with the ftc. Reporter gina wilson is more than one of a how to customers two reached out to the fcc over a billing dispute with her Comcast Cable service my services went from 80 to about 200 you have a bill 5 more, 10 more, its the same issue. Reporter consumers told the fcc they were charged for services they they ever agreed to and getting refunds was a lengthy process. It took a good probably a month to get that corrected. And it took hours, like hours and hours of phone calls. Reporter after a twoyear investigation, the fcc enforcemented announced they will pay a 2. 3 million fine. They agreed to improve communication so customers arent surprised it gives me what i need. Reporter o
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