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Over the last 12 months, many hotels have discovered the innovation of Automated Upselling. But, if we are honest, a lot of those same hotels were quite skeptical about any kind of upselling solution. So why is that? Historically upselling software solutions haven’t been great. Among a long list of issues, configuration was complex, pricing required daily manual updates, and upsells couldn’t be 100% guaranteed. ....
We hear about labor shortages throughout the hotel industry these days, but there is another drag on performance that deserves attention as well – staff onboarding and training. One of the key benefits of hotel software automation is its ability to support short-staffed teams and streamline processes. Less often advertised is how it can also reduce the amount of time needed for employee training – saving money in the process. ....