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Takes awhile to kick in. It sounds like a major problem. Reporter it could have been a major problem. Today it was a routine upgrade that didnt work. In between a window of several minutes where if you called 911, your call could have been in limbo. We were doing a routine hot fix on our software. Reporter thats like you and i updating our smart phones, and just after 10 00 this morning, the 911 system at the Public Safety building crashed. Reporter is there a backup plan when updating technology . There is. Reporter did it work today . The contingency plan worked today. Reporter the contingency plan, youre looking at it, calls diverted here to the st. Pete police department. A handful of dispatchers working alongside the st. Pete city employees. The problem discovered just after 10 00, and the lines were down for several minutes. Theres an emergency in those 4 minutes. What happened . At this point i couldnt tell you. Reporter at this point he says no calls went unanswered. Does that

United statesTampa bayPinellas countyHaines citySankt peterburgHillsborough countyCiudad de la habanaMarco rubioBrian bennettSteve andrewsMaureen smithCynthia bakerSteve ruppertJennifer leighJeff pattersonJennifer lee