Stay updated with breaking news from Customer culture. Get real-time updates on events, politics, business, and more. Visit us for reliable news and exclusive interviews.
As general motors racks up 13.8 million u.s. recalls this year alone. so this has been a banner year for gm in a bad way. they ve had 29 separate recalls so far this year, which is a record. this is big. reporter: gm has recalled more cars this year than it has sold since exiting bankruptcy in 2009, leaving just about everyone wondering what is going on with gm. we have moved from a cost culture after the bankruptcy to a customer culture. reporter: the automaker says this surge in recalls is because it s holding itself to higher safety standards, tackling problems more quickly. they also follow newly minted ceo mary barra s congressional testimony about why it took gm a decade to report an ignition switch defect that has been tied to at least 13 deaths. employees of general motors from engineers, investigators, all the way up through executives were briefed on information associated with this recall. reporter: that violation alone cost gm the maximum $35 ....
Unacceptable cost increase was 57 cents. if that is true, that is a very disturbing fact. that isn t the way we make decisions. an open question is. in general, we moved from the cost culture after the bankruptcy, to a customer culture. the other question is if the agent is responsible. it blames gm for withholding information. our ability to find deflects requires automakers to provide information in good faith and on time. and after. gm s bankruptcy claim may ....
Culture. here s a quote from her during her house testimony yesterday. we, gm, moved from a cost culture to a customer culture. she s talking about the quote, unquote, old gm pre-2009. this is a decade ago. this is 2004 when the company knew there was this problem and it never was told to the public. it never they re saying went up to the highest ranks at general motors so why did it take a decade? she is talking about the difference in culture. the question is, this is also coming from a ceo who is not new to gm, carol. she has been there for decades. she was someone who worked leading product and development and leading engineering. a lot of people wanted to know, i walked down the hall talking to senator claire mccaskill, how could you not have known or had any indication? you re not new to this company. they really want answers directly from her on that. and, rhonda, when you hire someone like ken feinberg like gm has, what does that tell you? well, it tells you that the ....
Gook. earlier, the step father of a woman killed in a 2006 crash blamed the automaker s financial trouble for being a higher priority. would it have saved the two girls lives and lives of others? yes. should gm be able to hide behind their bankruptcy and not accept the responsibility and liability of the young lives? no. the ceo hinted that might have been an issue. is there a culture in gm at that time that they would have put cost over safety? again, we re doing a complete investigation, but i would say in general, we have moved from a cost culture after the bankruptcy to a customer culture. barra called that disturbing and unacceptable. there are also questions about why the national highway traffic safety administration was tough on toyota s accelerator issues but blew it on gm s switches. mike, thank you. also on capitol hill today, executives from caterpillar were ....
what you just answered is gobbledeygook. gm only issueded a recall this year but knew about the problem since 2001. they were warned again and again over the next decade, but they did nothing. and documents show gm investigations as far as back as 2005 concluded the switch was bad but tooling costs and piece price are, too. high. documents provided by gm show that this unacceptable cost increase was only 57 cents. asked about gm concern been cost over safety, barra said this. if that is true, that is a very disturbing fact. that is not the way we make decisions. an open quell is whether gm s financial woes that led to bankruptcy and a government bailout colored decisions about safety. i would say in general, we ve moved from a cost culture after the bankruptcy to a customer culture. another key question is whether nhtsa, the government agency in charge of car safety, ....