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Contact center sector unfazed by AI 'threat' | Andrea E. San Juan

THE Contact Center Association of the Philippines (CCAP) has expressed confidence that the target employment figure of the contact center sector for 2028 will be achieved “even with the emergence of generative AI [artificial intelligence].” Speaking at the Contact Islands 2023 held in Mactan, Cebu, CCAP Managing Director Rosario Cajucom-Bradbury… ....

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Peza issues rules on IT-BPM transfer - BusinessMirror

The Philippine Economic Zone Authority (Peza) has issued guidelines that will aid Peza-registered IT and Business Process Management (IT-BPM) firms to register with the Board of Investments (BOI) to avail of a 100 percent work-from-home (WFH) arrangement. This developed as the Department of Trade and Industry (DTI), supported by the… ....

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