Cleanup. We have special rigging that we carry that will contain oil spills until an environmental unit can come out. This is a job for us, but it is also a way of life and a lifestyle. Were proud to serve our community. And were willing to help people in any way we can. Divet. It is now 1 13 p. M. Sorry for the delay. My name is miguel bustos, and this is the regular meeting on committee on Community Investment and infrastructure, january 19, 2021. Following the guidelines set forth by local and state officials during this health emergency, the members of this commission are meeting remotely to ensure the safety of everyone, including members of public. Thank you all for joining us. Madam secretary, please call the first item. Clerk thank you, mr. Chair. The first order is business is item 1, roll call. Commission members, please respond when i call your name. [roll call] clerk all members of the commission are present. The next order is business is item 2, announcements. The next reg
During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about
We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did they get supplies, can they take equipment from their office. Benefi
As usual, the agenda is posted on the tjpa website and any callers who require additional assistance, we can provide that for the callin process through tjpa and director gonzalez. We did have folks experiencing difficulty at our prior meeting. I wanted to acknowledge that and offer that assistance. Chair sesay thank you for that update. Do i have any comments, questions from my fellow Board Members . I see vice chair gee. Vice chair gee thank you, chair sesay. Director chang, i wanted to say thank you for the update. This is exactly what not just this board needs, but the public needs to see where this is headed and where they can engage in the process. So i appreciate it. Look forward to the more detailed work plan as well as all the other items that you shared in your report. So thank you very much for that. Youre welcome. Chair sesay thank you. Anyone else . I dont see anyone else, at least my fellow Board Members. Mr. Secretary, do we have members of the public wishing to comment
We have concerns about the accountability section of the plan. Specifically the lack of clarity around how feed paback will wor. Furthermore, we would like to see key indicators and metrics for successful implementation of the Racial Equity action plan shared at the beginning of each quarter with various Infinity Groups within the agency. Thank director borden for your comments. Sfmta executive team and our m. T. A. Board of directors on the implementation of the plan including proactive plan to report on key indicators and metrics as well as the opportunities to address challenges within the plan as they arrive. We know this is a draft. We might have to pivot. We want to make sure that Infinity Groups are part of that conversation in office of engagement. We are supportive of the plan and ensure right processes in place to ensure effective implement takes. Director tumlin, you mentioned you havent been able to meet with all at the groups. We to look forward to you attending your first