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Top US Banks Deploy AI Surveillance To Monitor Customers, Workers

by Tyler Durden
Friday, Apr 23, 2021 - 12:30 PM
Several US banks have employed AI surveillance systems as a big-brother-type instrument to analyze customer preferences, monitor workers, and even detect nefarious activities near/at ATMs, according to a dozen banking and technology sources who spoke with Reuters.
Sources said City National Bank of Florida, JPMorgan Chase & Co, and Wells Fargo & Co are conducting trials of AI surveillance systems which offers a rare view into what could soon become standard for corporate America.
Bobby Dominguez, the chief information security officer at City National, told Reuters the bank would begin to leverage facial recognition technology to identify customers at teller machines and employees at branches. The trial will be conducted at 31 sites and include high-tech software that could spot people on government watch lists. ....

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US banks deploy AI to monitor customers, workers

Amid tech backlash.
Several US banks have started deploying camera software that can analyse customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, more than a dozen banking and technology sources told
Reuters.
Previously unreported trials at City National Bank of Florida and JPMorgan Chase & Co as well as earlier rollouts at banks such as Wells Fargo & Co offer a rare view into the potential US financial institutions see in facial recognition and related artificial intelligence systems.
Widespread deployment of such visual AI tools in the heavily regulated banking sector would be a significant step toward their becoming mainstream in corporate America. ....

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U.S. banks deploy AI to monitor customers, workers amid tech backlash

9 Min Read
(Reuters) - Several U.S. banks have started deploying camera software that can analyze customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, more than a dozen banking and technology sources told Reuters.
FILE PHOTO: Cameras are seen on the exterior of a Chase Bank branch in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo
Previously unreported trials at City National Bank of Florida and JPMorgan Chase & Co as well as earlier rollouts at banks such as Wells Fargo & Co offer a rare view into the potential U.S. financial institutions see in facial recognition and related artificial intelligence systems. ....

New York , United States , San Francisco , Jeffrey Dastin , Anna Irrera , Fredrik Nilsson , Imani Moise , Neil Bhandar , Walter Connors , Brian Karas , Paresh Dave , John Honovich , Lisa Shumaker , Bobby Dominguez , Jonathan Weber , Amazon Web Services , Chase Innovation Lab , Rite Aid Corp , City National Dominguez , Jpmorgan Chase Co , Airship Industries , City National Bank , City National , Wells Fargo , Thomson Reuters Trust Principles , Americas At Axis Communications ,

U.S. banks deploy AI to monitor customers, workers amid tech backlash

U.S. banks deploy AI to monitor customers, workers amid tech backlash
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U.S. banks deploy AI to monitor customers, workers amid tech backlash

TechnologyU.S. banks deploy AI to monitor customers, workers amid tech backlash
Paresh DaveJeffrey Dastin
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Cameras are seen on the exterior of a Chase Bank branch in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo
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Several U.S. banks have started deploying camera software that can analyze customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, more than a dozen banking and technology sources told Reuters.
Previously unreported trials at City National Bank of Florida (BCI.SN) and JPMorgan Chase & Co (JPM.N) as well as earlier rollouts at banks such as Wells Fargo & Co (WFC.N) offer a rare view into the potential U.S. financial institutions see in facial recognition and related artificial intelligence systems. ....

United States , New York , John Honovich , Fredrik Nilsson , Neil Bhandar , Walter Connors , Bobby Dominguez , Brian Karas , Amazon Web Services , Chase Innovation Lab , Rite Aid Corp , City National Dominguez , Jpmorgan Chase Co , Airship Industries , City National Bank , City National , Wells Fargo , Thomson Reuters Trust Principles , Americas At Axis Communications , America Corp , Brannen Bank , New York Times , Wells Fargo Co , Axis Communications , Innovation Labs , York Times ,