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New research shows bad customer service threatens $3.7 trillion annually. Can AI help?

Bad customer service threatens $3.7 trillion annually for organizations around the globe, according to new research from the Provo-based Qualtrics XM Institute.

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Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point

Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point
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Bad customer service could cost $3.7 trillion in annual sales

Over half of customers said they have decreased or entirely cut their spending with a company after a bad customer experience

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The Imperative Of Customer Trust In 2024

Recent research from Qualtrics XM Institute paints a bleak picture of how much trust customers have in the brands they engage with.

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Research: Southwest, AirTran top customer experience ratings

Research: Southwest, AirTran top customer experience ratings
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