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Air Canada chatbot error underscores AI's enterprise liability danger

The Canadian airline has been ordered to pay for a pricing mistake by a customer-service chatbot, highlighting why companies must invest in monitoring their AI tools, analysts say. ....

United Kingdom , Jake Moffatt , David Truog , Hayley Sutherland , Air Canada , Avivah Litan , Christopher Rivers , British Columbia Civil Resolution Tribunal ,

How RAG makes generative AI tools even better

Retrieval augmented generation, or 'RAG' for short, creates a more customized and accurate generative AI model that can greatly reduce anomalies such as hallucinations. ....

Patrick Lewis , Rick Villars , Gartner Research , Microsoft Azure Search , Google Vertex , Avivah Litan ,