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Chatbot Legal Issues: Lessons From Air Canada - New Technology

When chatbots promise refunds are companies on the hook? Air Canada recently learned firsthand how chatbot legal issues can send a company to court.

When Chatbots Go Rogue: Lessons For Businesses - New Technology

In the ever-evolving landscape of travel, artificial intelligence (AI) has become an indispensable companion.

Commentary: Poor Leadership is the Through Line of the West Portal/Vision Zero Stories

Canada - AI Insights: Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots.

Canada - AI Insights: Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots. Legal News and Analysis - Canada - Telecommunications, Media & Technology -

Air Canada Claims It's Not Responsible For Its Own Chatbot's Hallucinations

Air Canada's customer service bot gave a customer wrong information, and the airline tried to weasel out of taking responsibility.