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COLLEGE PARK, Md., Jan. 21, 2021 /PRNewswire/ The next stage in the evolution of artificial intelligence (AI) has workforce implications that may seem surprising. Rather than fostering tech-savvy, AI is making emotional intelligence and empathy increasingly important, and analytical ability less important, write Roland Rust of University of Maryland s Robert H. Smith School of Business and co-author Ming-Hui Huang in their book The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy, released today by Springer International Publishing. Ironically, as AI is becoming more able to think, human intelligence is deemphasizing thinking in favor of feeling and interpersonal relationships, says Rust, Distinguished University Professor, David Bruce Smith Chair in Marketing and founder and Executive Director of the Center for Excellence in Service at Maryland Smith.
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Researchers making the list were identified as scientists who are influencing the future direction of their respective fields. Fewer than 0.1% of the world’s researchers, across 22 research fields, have earned this exclusive distinction.
Shidler Professor Stephen Vargo
This is Vargo’s seventh consecutive year named to the list in the business and economics discipline. Vargo earned the recognition by demonstrating exceptional influence through his publications, which were frequently cited by his peers during the last decade. His articles focused on the “Service-Dominant (
S-D) Logic” framework, which redefines how value is co-created through economic exchange.
“We are extremely proud of Professor Vargo. He is an excellent researcher and mentor to our doctoral students as well as our junior faculty,” Shidler College of Business Dean