Concierge services built on artificial intelligence have the potential to improve how hotels and other service businesses interact with customers, a new paper suggests.
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Concierge services built on artificial intelligence have the potential to improve how hotels and other service businesses interact with customers, a new paper suggests.
Owner Alice Chan says she purchased the BellaBots - robots with cat-like features - about a year ago after seeing them at a food service trade show. She says
The German university’s study found that users’ negative reactions to unknowingly interacting with chatbots rose according to how critical they deemed the service query.