that said, cases are still up big time, particularly in the southeast where states like florida, louisiana and georgia have all seen their numbers go up more than 500% in the last two weeks. across the nation more than 3,000 schools have opted to shut down, but thousands more are using some combination of testing and masking protocols to keep their kids in-person, in school. the reaction from parents across this country, frustration, confusion, anxiety and fear. in other words, it feels like 2020 all over again. that is what president biden will be confronting when he updates the public on the fight against covid later today. meanwhile, a combination of covid sick-outs and bad weather is still causing huge travel issues at airports around the country. more than 1,000 u.s. flights have already been canceled just this morning and more than 18,000 since christmas eve. speaking of bad weather, willie just mentioned it, you have got to look at this. this is i-95 in the state of virginia where a crash closed the road leaving some drivers stuck for over 15 hours. traffic there is still backed up this morning with a lot of drivers out of gas and in the cold. nbc's tom costello covering all the travel issues from d.c., dasha burns outside university hospital in newark, new jersey and dr. peter hotez co-director for vaccine development at texas children's hospital, one of the biggest pediatric facilities in the country. dasha, you know i always start with jersey. it is one of the best states when it comes to vaccinations, but it still has hospitalizations breaking records. what's going on? >> reporter: yeah, stephanie, new jersey's governor, phil murphy, has called this wave of covid the omicron tsunami. there are now more people hospitalized in this state at this point than at any point in the last year. in fact, the most since may of 2020. over here at university hospital the ceo tells us that their admissions have doubled in the last seven days. steph, here is what's important to look at, within their patient population, within their covid patient population, only one of their icu patients has been boosted, has been fully vaccinated, none of the icu patients have been boosted and about 70% of their overall covid hospitalized patients are unvaccinated. the ceo here tells us that even though this variant is somewhat less deadly, it seems, because of the high rate of transmission, these cases have just been exploding, that can still lead to a rate of hospitalization that strains the system. especially because right now they're seeing a one-two punch here. there are more people filling up their hospital beds at the same time as there is less staff in this hospital because staff members themselves are being exposed, are being infected and are having to be out of commission for at least a week in many cases. so right now that is really their biggest struggle. take a listen to what we heard. >> we now have well over 100 staff out due to covid in my hospital and the issue is if you are in a hospital bed, you need nurses, you need environmental services folks, you need food service workers, you need physicians, you need an entire team caring for you, and if you have fewer of those people, then we cannot admit as many patients. >> reporter: and, stephanie, at many points in in pandemic we have talked about beds as a metric for capacity and how strained the hospital system is, but in this case it really is about staff right now. a bed is no good if you don't have the nurses, the physicians, the surrounding health care staff to care for these patients. right now in the state of new jersey there are still a million people who are unvaccinated, double that who are not boosted, and these are all contributing factors as this variant continues to spread rapidly, steph. >> dr. hotez, let's talk kids because we often forget infants, toddlers, they are not even eligible for the vaccine. i know your hospital has seen child hospitalizations go up four fold but from where to where? are we talking 10 to 40 or 100 to 400? obviously every single child matters, but the total number matters when we think about new protocols and shutting down schools. >> well, remember, stephanie, this is just the beginning of this omicron wave and schools are only opening now, so anything that we're seeing now we should expect it's going to be multiplied significantly. we're seeing two flavors of pediatric hospitalizations, one are kids who are admitted for other reasons and we do routine testing and they're found to be positive and so that counts as a covid case, but they're not being admitted because of covid, and then the others who are actually being admitted for their covid-19 infections. this is playing out across the country and it's a consequence of now opening schools in the middle of a very aggressive omicron wave, that's factor one. factor two, we have underachieved in terms of vaccinating our kids, particularly in certain parts of the country. in the south, for instance, only half of the level of adolescents 12 to 17 are vaccinated compared to those in the north, and among little kids we're really underperforming, parents just are not vaccinating their little kids 5 and up. so all of that is combining. and, of course, like the adult hospitalization side, pediatric hospitals across the country were having a lot of breakthrough infections among hospital staff. so that adds to the stress and i tried to address that a few weeks ags by recommending second boosters for health care providers and unfortunately that was ignored and i think we're paying the consequence of that as well. >> doctor, i want to talk about not just the number of children getting covid, but how sick are they getting? i want to play a part of what dr. varon said about the covid risk to kids. watch this. >> you have to remember when you were a child and you have chickenpox, your parents would take you -- or would bring other kids to come and get the chickenpox from you, to get that immunity that people were getting. so, you know, the idea that this is that terrible sending them to school, i think it's going to be worse if the kids stay at home because we're going to have serious, you know, educational delays as well as psychological issues if we keep kids in homes. >> what's your response? >> well, there's really no good decision to make here. first of all -- >> you have to make one. >> i know. so what we're seeing is a hodgepodge, right? different school districts making different decisions. to be honest it's hard to fault either way because, you know, as dr. varon and the surgeon general pointed out in his report before the end of the year, the harmful effects of keeping kids out of school and the psychological impact, but on the other hand schools have never dealt with omicron before. it is so highly transmissible and you are seeing kids get seriously ill. my suggestion has been if we can kind of switch things up a bit and delay the opening of schools another two weeks and in hopes that this omicron wave subsides and then keep them in school a little bit longer as we move into the summer months, almost treat this like a two-week snow day, i think that would have benefited the kids quite a bit. either way it was a very tough decision for educators. >> and obviously very difficult for parents who can't simply say they can take two weeks of a snow day from their jobs. there's one more thing i want to ask you about and this time, same doctor, dr. varon talking about where we're headed next and it speaks to the severity of omicron. watch this. >> it's probably the beginning of the end. so for the first time let's be positive. let's think that omicron is going to help us achieve immunity. omicron has less number of people that get -- that die and i think that, you know, interventions such as enhancing vaccination, convincing people that the vaccine will make you feel that this omicron is nothing is the right thing to do. we just have to do it in a nice, educational and completely transparent way. >> what's your response to that? >> yeah, i would push back on that. i think the idea that -- that omicron is acting as a weakened virus and, therefore, is immunizing the population has a lot of flaws, one of them is the fact that omicron is causing a steep rise in hospitalizations, we are already seeing that, and so the idea that this is a benign virus is mistaken. i think the second is that we've already seen the consequences of infection and recovery. it does not give you strong immunity. we've seen this with the delta virus, that omicron -- a lot of the omicron infections are actually reinfections and we will still continue to see infections on top of omicron as new waves arise. so what i've been saying is with this omicron wave it actually is an opportunity now to vaccinate the world because once you vaccinate on top of omicron, then what you can do is engender some robust immunity. so now is the time to do this globally so we prevent the emergence of future variants. infection and recovery, the level of immune protection we have now seen is quite modest in some cases it doesn't exist at all. >> i have to bring tom costello in and talk travel. tom, the travel portion of this, we have been talking about the airport situation for days. while it's devastating, it's understandable. what i do not understand is this insane traffic jam in virginia, still going on. we're getting updates from senator tim kaine who was on his normal drive from virginia to washington yesterday, should take two hours, he's been in the car for 19 hours. okay? the weather hasn't even seemed that bad there. >> reporter: well, today it's beautiful, we have blue skies today, but remember that yesterday we were ground zero, the bull's eye for this massive storm hitting the west coast -- east coast, sorry, hitting the mid-atlantic. we got anywhere from 10 to 12 to 13 inches in the metro d.c. area and, by the way, it came down like that. i mean, at 7:00 we had kind of a light rain/slush thing going on, two to three hours later it was up to your ankles. it really came fast. on i-95 you suddenly had a massive series of accidents. multiple tractor-trailers jackknifed, crashed into each other, and then that created a massive backlog in the middle of a massive snowstorm and the snow didn't let up until late afternoon. by then you still hadn't been able to dig those trucks out and the backup continued 45 miles. people have been sitting in traffic stuck going nowhere for up to 16 and in the case of senator kaine 19 hours on a 45-mile stretch of i-95 in virginia. this is clearly an emergency situation. you've got elderly people in these cars, you've got babies in these cars. they -- in some cases they ran out of fuel so then they start to lose heat. they've had minimal, if any, food and water. among those people trapped you mentioned senator kaine. i've been getting a tweet from somebody who says her in-laws have also been trapped on i-95 in these cars. we also heard from nbc's josh letterman, he himself got stuck starting at 5:30 last night. we talked to him on the "today" show this morning, still stuck in traffic. >> people are starting to look at how much supplies do you happen to have in your car? i had a lot of gum, but not anything -- not enough granola bars, which is what you really want in that situation. and, you know, people trying to scroll through twitter, find what information they can get, maybe from local authorities or local radio, but really it was just a mystery how long is this going to last. >> reporter: yeah, josh talked about local radio. wtop here in town, the big news channel, they've been hearing constantly from people who are stuck on the roads. now, they've been this touch and we have also been in touch with the virginia department of transportation, vdot as it's known, is trying to dig cars and trucks out. they've got fire department, rescue personnel going car to car trying to reach people who have a medical issue, but this is a massive backlog and it's going to take some time to free it up. they're telling people, please, don't try i-95, north or southbound. as you know, stephanie, this is the major artery on the east coast, essentially running from florida all the way up to boston and beyond. i mean, this is a major through way in virginia completely shut down right now and it goes to talk also about how i-95 is always congested. you throw in a blizzard like this and it becomes paralyzed. this is an emergency situation they're dealing with realtime right now on i-95, 16, 19 hours and counting, that's a long time. back to you. >> once we're through all of this it may be time for an infrastructure reinvestment, the one piece of good news josh letterman and his dog who couldn't chew that gum are now home safely. that is good news. dasha, tom, dr. hotez, thank you all so much. when we come back you know we're going to talk about this story today, she was once compared to steve jobs, those black turtlenecks, she won't be wearing them where she's potentially going, elizabeth holmes a convicted felon. what theranos' founder's verdict means for future cases and what she's really facing at sentencing. plus from the steps of the capitol to school board meetings, a look inside where some of the january 6th rioters are nearly one year later. their fight isn't over, just moved. r later. their fight isn't over, just moved. real cowboys get customized car insurance with liberty mutual, so we only pay for what we need. -hey tex, -wooo. can someone else get a turn? 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>> come on. in terms of justice we imprison people who do far less and far more often. i remember covering the white collar crimes of the early otts. >> but there hasn't been much in years. >> and then the financial crisis happened and we didn't put anybody behind bars. i'm not argue that go they should have been necessarily, but what i am arguing is that when you think of the justice in the longer term, clearly she -- at worst she made a mistake, at best she had intent and that jury convicted her of that. >> when you repeat a mistake over and over it's not a mistake anymore, it's a lie. >> it's not a mistake. >> the word otts is too nerdy. danny, let's talk about her sentence, when you read a maximum sentence of 20 years per charge that could be 40 years, 60 years, but then i talk to other legal analysts that say maybe two, three years. what do you think she's going to face? she's a first-time offend. >> reporter: >> first-time offender normally i'd say when you take that statutory maximum which you often see reported because it's technically clue it's 20 plus 20 plus 20 plus 5 she's looking at a max of 65 years. normally i tell people throw that right out the window. the more realistic sentence may be closer to the u.s. sentencing guideline, but in a case like holmes you may have an unusual case where she's going to be looking at such serious time it starts to look closer to the statutory max. here is what i mean, if i were just doing a ballpark i would say probably 10 to 15 years, but the challenge for holmes is that when you are convicted of defrauding people with a loss amount like this, 140 plus million dollars, then the sentencing guidelines send your sentencing range into the stratosphere. just to give an example she starts at a level 7 which i know doesn't mean anything but there is an increase of 24 levels in the sentencing analysis just for that loss amount. then there are all these other bonuses and i use bonuses in quotes because they're certainly not bonuses for the defendants. for example, did she defraud ten or more people. so all of these things add up and now she's looking at some very serious time. just on the loss amount alone without additional bonuses you could calculate her sentence at somewhere between nine and 11 years in the sentencing guidelines. here is where it gets crazy, ever since a case over a decade ago called booker the supreme court says the judge has to calculate these guidelines but the judge doesn't have to rigidly follow them. the judge can depart and theoretically give her a sentence that's higher but not in excess of the maximum and or more likely in white collar cases lower than the sentencing guidelines. i think that may be what we would see here just based on past similar cases but judges do not like defendants that they perceive as taking the stand and perjuring themselves and that may be what the judge saw here. >> all right. we're going to leave it there. danny, yasmin and andrew and his otts wins our dork of the day. >> what else are you going to call it? it's the otts, the early 2000s. >> you are a nerd. coming up, nearly one year ago they stormed the u.s. capitol, now they're rallying at local school board meetings. an inside look at where some of the january 6th instigators are now. plus a rare look at just how close some states actually came to overturning the election results. our democracy was at risk then and it remains at risk today. t y i've lost count of how many asthma attacks i've had. but my nunormal with nucala? fewer asthma attacks. nucala is a once-monthly add-on injection for severe eosinophilic asthma. not for sudden breathing problems. allergic reactions can occur. get help right away for swelling of face, mouth, tongue, or trouble breathing. infections that can cause shingles have occurred. don't stop steroids unless told by your doctor. tell your doctor if you have a parasitic infection. may cause headache, injection-site reactions, back pain, and fatigue. ask your doctor about nucala. find your nunormal with nucala. ♪ ♪ ♪ ♪ real cowboys get customized car insurance with liberty mutual, so we only pay for what we need. -hey tex, -wooo. can someone else get a turn? yeah, hang on, i'm about to break my own record. only pay for what you need. ♪ liberty. liberty. liberty. liberty. ♪ at fidelity, your dedicated advisor will work with you on a comprehensive wealth plan across your full financial picture. a plan with tax-smart investing strategies designed to help you keep more of what you earn. this is the planning effect. if you wanna look fresh, fresh. you gotta eat fresh. eat fresh. that's why subway bought time in my shampoo ad. to talk about the new baja chicken & bacon. body, bounce, and baja. bounce. eat fresh. thursday, can you believe it, thursday marks one year since the january 6th capitol riot when this mob of trump supporters attacked the seat of our democracy. trying to overturn a free and fair presidential election, and the most secure in american history. but in the times from then until now many of these domestic extremists have changed their strategies. brandy covers extremism in the most brilliant way for nbc news. brandy, what are some of these people doing now? >> well, steph, after sort of a cooling off period, right, sparked by arrests of hundreds of people and, you know, just general condemnation, domestic extremist groups have evolved and have resurfaced and for now they have gone local. we have followed the movements over the last year and we met up with one woman who is at the capitol and now she's building a local california movement starting at school boards. january 6th, 2021, crowds marched to the u.s. capitol building, throngs of people grew into thousands. denise aguilar posted to social media that day saying she was there. >> the revolution is here, guys. we stormed the capitol and patriots broke open the doors. >> aguilar later say she never breached the building nor participated in violence and since then she has taken her fight back home. >> it's all about local legislation, your local school districts, your city council, board of supervisors. so it kicked off as a national movement that it's now parents are realizing we need to start coming to the local government. >> her shift is part of a broader trend according to jarrett holt who studies domestic extremism at the think tank the atlantic council. >> domestic extremism is really like a fluid that matches the container that it's in in any given moment. >> reporter: in a new report holt says following backlash and hundreds of arrests connected to the attack on the capitol far right activists have shifted their focus from national politics to local. >> a lot of the adaptation that is we've seen came in the form of kind of decentralizing these national movements. >> reporter: what are these extremists all talking about at the local level? what is the content? >> a lot of them are taking it upon themselves to reengage in the broader conservative culture war. >> we are here to protect the children of our community. >> reporter: for aguilar who we met outside a local school board meeting in california it's opposition to mandates. >> we figured out that going to the capitol and working that particular piece doesn't do anything because these legislators have already made up their mind. >> reporter: she is the founder of a group called mamalitia. >> do we look violent to you? do we look like we're trying to storm any place? have i ever done anything violent in the capitol? absolutely not. >> reporter: aguilar uses alternative social media platforms like telegram to organize and strategize. >> what they're doing at the school board meetings. >> reporter: those go local tactics being embraced by prominent right nationalists. >> this is the right approach. going to the school board meetings, going out to protests. >> reporter: groups like the proud boys responding, taking to the streets of towns in long island and north carolina to protest public health measures. >> extremist groups have always seen the culture war as a place that has enough anger and division already that it can be fruitful for them. >> reporter: are we in a better place now than we were on january 5th of last year? >> i do think there have been some reassuring signs, but the undercurrents and the conditions that, you know, led to january 6th, this popular zags of conspiracy theories, of extreme sentiments and ideologies is maybe more pernicious than it was last year. >> reporter: and with the focus off the nation's capitol for now, the impact of that extremism can be felt anywhere. and the take away here really is that although we may not see extremists storming buildings, that the groups and ideologies and disinformation that brought them to the capitol are still very much alive. steph? >> brandy, thank you. great reporting. while everyone watched the attack on the capitol as it happened we're getting a lot more information about what led up to it behind the scenes. you remember we told you about the lawyer john eastman, he came up with a step by step plan to overturn the election. it involved scrapping results from these six states and washington, d.c. to hand a fake win to trump. now we're learning a lot more about how close it was to actually working. i want to bring in journalist mark bowden and matthew teague co-authors of "the steal: the attempt to overturn the 20 election and the people who stopped it." their plan didn't work not because our two system shut it down but because of a few high integrity election officials and vp mike pence said no to trump. may have cost pence his political future. what's the wildest thing you learned that the public doesn't know? >> well, i think that, you know, most of the wildest stuff was coming out of washington. in fact, there were hundreds of local election officials, local elected officials throughout the country who many of whom were republicans and trump supporters who just refused to be cajoled and bullied in the lying about their local elections. the outrageous things were the allegations of fraud, which were easily disproved, in some cases completely ridiculous, nevertheless you put that stuff up on the internet, broadcast it on propaganda networks and people believe it. >> matthew, you saw brandy's piece where she asked how have things changed? have they gotten better since last year? the man she spoke to said there are some reassuring signs that things are easing. is that easing on the part of these insurrectionists, these people who are looking to threaten our democracy, or easing in terms of our government is more prepared to handle this? >> well, i suspect the government is more prepared to handle it and we've had one practice round as far as the general demeanor of people, there will always be people on the edges, but i think in general americans believe in the system and want to participate in the system and that's really the strength of the system is that it's decentralized. it's not one assaultable building in washington, d.c. elections are run not by federal agencies, but by your neighbors. they're done at the local level. >> yes, but, matt, there have always been thee conspiracy theorists at the fringe but now they have the biggest mega phones, the big lie about the election continues to be told on major right wing outlets every day. the distrust in our system runs deep. what do you think we're going to face in our next election? >> i'm sure there will be continued attempts to do more of the same. i think one big help in fighting back against that sort of disinformation is transparency, in how votes are collected and especially how they are counted after they're collected. so transparency at the local level and then more clarity about, for instance, congress' role in certifying that election. i think transparency can only help. >> but, matt, trump right now is actively backing candidates for election jobs, those important election jobs that make sure things are treated free and fairly. what happens if some of those people who are willing to push and pedal lies get these jobs? >> well, yeah, democrats are upset right now that republicans are running for offices where they could try to manipulate vote counts and things like that and that may be true, but it's not illegal to run for those offices. i think more importantly gerrymandering, lying, bullying, these are all sort of temporary and desperate attempts on the gop side and they won't last, unless they come up with ideas that appeal to a plurality of americans they are in big trouble. >> well, right now we need to focus on improving and protecting our voting rights. let's bring into this conversation my dear friend and colleague jonathan allen. he wrote an extraordinary piece on january 6th out this morning, there is with us errin haines, one of the smartest women on this network. let's talk about what democrats are doing right now. chuck schumer is saying he wants to change the senate filibuster rules to pass voting rights, but we've gone over this. manchin and sinema do not want to end the filibuster and under the current rules democrats cannot pass voting reform on their own. so what's chuck schumer trying to do here? what am i missing? >> i mean, you've got it, steph, under the current rules they need 60 votes under the rules that they want to change them to, they need 50, they don't have 50, they don't have manchin and sinema, may not have others to change the rules. i think chuck schumer is trying to put measure on these two senators but really to signal to voting rights advocates that he's working for them. he's been thinking about fundraising, the midterm elections, thinking about his own security as majority leader and as the senator from new york and avoiding primary challenges. none of this is likely to result in a filibuster change. >> erin, setting aside the question of whether these acts can actually pass and as john said in the current form they cannot, how would the freedom to vote act and the john lewis voting rights act do anything to stop another january 6th? >> well, stephanie, what we're talking about are measures that are in that act that could counter a lot of what is happening, what we've seen happen and what is likely to keep happening at these state legislatures are reconvening even as we speak this month. there are more than three dozen laws on the books in 19 states that were passed last year that are going to be in effect as people head to the polls in primaries and the general election this year. you have mayors, you have other local officials, lawmakers in state houses that are begging congress to take action because we know that the john lewis voting rights act could potentially mitigate a lot of what state legislatures are attempting to do. and speaking of the john lewis voting rights act i think it's important to bring that up because you have voting rights act -- voting rights legislation being brought up anew tied to the anniversary of january 6th and that is absolutely intentional, right? you know, pledging this vote by martin luther king day reminds me to not just quote martin luther king on that holiday but to actually live out his legacy by recommitting to the work of democracy that he stood for in attempting to kind of perfect the union for all americans. taking up this issue on the anniversary of january 6th also reminds lawmakers and the country of what's at stake in the hope that the horrific events of that day really propel us all to act to save our democracy because we know that that's worked before. john lewis is the literal reminder of that. you had, you know, four months after bloody sunday you had the voting rights act of 1965 being passed and yet a year after the january 6th insurrection we're still talking about whether or not, you know, we're going to change the senate rules to protect and preserve our democracy. so, you know, i think, yes, what is in this bill right now, what could potentially pass is something that state legislatures -- i mean, state lawmakers are saying could help to mitigate a lot of what is happening at the state level. >> john, what does your state on those lawmakers who say they believe voting rights is important but they don't want to touch the filibuster because you open a huge can of worms. once you change these rules and you can push through bills without support from the other side, fast forward, what happens when republicans are controlling the government, they can do the same thing when they are in power and do a lot more dangerous things. >> right. stephanie, it doesn't get talked about as much but there is the potential that somebody could come in and repeal the civil rights act, to repeal the voting rights act that my friend erin was just talk being in its entirety, were they to get in and have 50 votes to do it. so, you know, the filibuster protects the status quo, right now the status quo is a certain thing and over time it's been used in disgusting and horrific ways to block progress and at the same time it blocks -- it blocks regression as well and that's something that i think is sometimes lost in the discussion. >> well, let's not let it get lost. we're going to keep talking about it. jonathan and erin -- jonathan, come back tomorrow, i want to dig deeper into your piece on january 6th. what is next for these insurrectionists, they are taking action locally and a lot are impacting the policy. coming up, from unruly airline passengers to grocery store meltdowns, one unintended consequence of the pandemic that could be pushing millions to quit their jobs. they're not leaving because they're sitting on their couches watching tv, they're leaving because they're being abused. tg because they're being abused you don't get much time for yourself. so when you do, make it count with crest pro-health. it protects the 8 areas dentists check for a healthier mouth. the #1 toothpaste brand in america. crest. hey lily, i need a new wireless plan for my business, but all my employees need something different. oh, we can help with that. okay, imagine this. your mover, rob, he's on the scene and needs a plan with a mobile hotspot. we cut to downtown, your sales rep lisa has to send some files, like asap! so basically i can pick the right plan for each employee. yeah i should've just led with that. with at&t business. you can pick the best plan for each employee and get the best deals on every smart phone. how bout sushi? 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[collision beeping warning] [silence] how bout tacos? tacos. automatic emergency braking — one of six advanced safety features standard on every 2022 chevy equinox. find new technology. find new roads. chevrolet. growing up in a little red house, find new technology. on the edge of a forest in norway, there were three things my family encouraged: kindness, honesty and hard work. over time, i've come to add a fourth: be curious. be curious about the world around us, and then go. go with an open heart, and you will find inspiration anew. viking. exploring the world in comfort. developing this morning, with flight cancellations and delays continuing to mount, airports and airlines have become the scenes of complete meltdowns with passengers attacking airline workers or even each other. that's not the only place. people are blowing up over shortages of items at grocery stores and shopping malls, over having to wear face masks, over long wait times during customer service calls. one grocery store worker in minnesota describes the mood at her store as angry, confused as fearful, saying one customer freaked out on her because of a certain type of specialty cheese that was out of stock. apparently we have developed into a nation of children, at least that's how that minnesota store worker describes it to the "new york times." joining us is sara lyles, "the new york times" writer at large behind this incredible piece, also ethan bernstein with harvard business school, he studies labor there. sara, why have so many people in our society become so angry a year and a half ago we couldn't go to restaurant, we were locked down, we couldn't celebrate with our families. now we're going off on store clerks. why are we this angry? >> i think we're angry at other stuff and we're taking it out on people in these restaurants, in airlines, in stores all over the place. you know, we can't yell at covid, so we yell at these people who are trying to help us, and it's not just the covid restrictions, it's frustrations over, as you say, not being able to get what you want, over getting it too slowly, over hearing that there are supply chain issues and people have just lost it. i think there's a lot of pent up frustration, rage, fear, fatigue and anger out there. >> ethan, at the top of the hour we're going to get the latest jolts report, these are the official numbers on job openings and people quitting work. we talk all about this great resignation, you may have actually coined that term. people say, oh, people don't want to work, they've gotten so much money from to work, they'v gotten so much money from the government, they're just sitting on their couches. but we're forgetting that many, many low-wage workers are feeling the brunt of this wrath, people who work in service industries and transportation, people who are exposed to covid more than people who can work at home. you have airport ticket workers getting abused day in and day out. is the kind of abuse they're experiencing one of the reasons we're seeing this labor shortage? people are just resigning over it? >> part of the answer has to be of course. in fact, some of this is not particularly new. arvin carakoonian previously did a dissertation on 911 call takers. imagine 911 call takers in a social media environment. and he finds when the public names and shames employees, in response, they do what you would expect them to do. they escape, they sometimes pass the buck, and some of them leave. and i think we're seeing some of that in the great resignation. and partly, the great attraction. we can find, if we're tired of dealing with these customers, let's find a job where we don't have to deal with them. >> here's the thing, ethan. many of these companies are making massive, massive profits. could they be doing more to help protect or even incentivize their workers on the front lines, right? every day, we're reading about airlines that are offering triple pay to their pilots, but those call center operators who have to talk to people who are waiting three, four, sometimes ten hours after their flights get canceled, those people aren't getting a dime more. >> sarah did a wonderful job of doing the first step, which is just making this known. making it evident that what's actually going on at the front line is not sustainable for those who have to face it. but i'll say this, you know, 15 years ago, my faculty colleague linda hill researched a very successful corporate strategy of employee first, customer second. that was president baneal, but it might be time for more of that. it might be time for employees to hear from their executives that we're going to take a bit of an employee-first stance on this. we should remember, people tend to quit managers, not jobs. that's the saying that goes oftentimes in corporate environments. and if that's the case, managers can help here by standing with the front line employees and i don't want to say against the customer, but with the customers and perhaps against a particularly irate customer who, as sarah points out, is probably arguing with something other than the particular employee's action at that point in time. >> and for all the customers who are furious with the ecommerce company to only have the ability to email or go into a chat room, remember, you gave up customer service when you stopped shopping in a brick and mortar store. you wanted a lower price, you're going to get less service. please, come back soon. it's really important topic. we now have to turn some breaking news. we just got word that the cdc is shortening the time you have to wait between getting your vaccine and your booster if you got the pfizer vaccine. it used to be six months, now you have to wait five months. it is still six months if you got moderna and two months if you got j&j. on top of that, the cdc is now recommending that children between 5 and 11 who are immunocompromised should get an additional shot of the vaccine 28 days after their second shot. coming up next, though, donald trump jr. and his sister, ivanka trump, trying to avoid some subpoenas here in new york. will they be successful? 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what's it all about? >> i think from the civil investigation, and of course, there's the parallel criminal investigation being led, primarily by the manhattan district attorney's office along with the attorney general, but when you look at this civil inquiry that's going on and whether or not the trumps did something wrong with respect to the valuation of their properties, i think -- excuse me, stephanie -- it tells us that they're close to wrapping up on this. when you speak to the principles, to the people that might be the subjects of a civil lawsuit that that is really the end of that investigation, think back to the mueller investigation. think back to the hillary clinton email investigation. what did they finally try to do at the end? they wanted to speak to the person whose conduct they were investigating to see whether or not they could wrap up their case, whether or not there was a crime. so i think here, the most important thing about this is it signals at least on the civil side, that their inquiry is in the closing stages. maybe not the pott of the ninth inning, but certainly towards the later inning, steph. >> the game goes on. tom winter, thank you. that wraps up this busy hour. i'm stephanie ruhle. thanks for watching. jose diaz-balart picks up breaking news coverage on the other side of the break. breaking news coverage on the other side of the break. hi, my name is cherrie. i'm 76 and i live on the oregon coast. my husband, sam, we've been married 53 years. we love to walk on the beach. i have two daughters and then two granddaughters. i noticed that memories were not there like they were when i was much younger. since taking prevagen, my memory has gotten better and it's like the puzzle pieces have all been [click] put together. prevagen. healthier brain. better life. moving is a handful. no kidding! fortunately, xfinity makes moving easy. easy? 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