TCM1000297 - How to check for a match on Child Benefit Service
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Note: You should check the guidance available on GOV.UK from HMRC (link is external) as Brexit updates to those pages are being prioritised before manuals.
Step 1
using the ‘search’ facility, enter the customer’s NINO and select ‘search’
check the details in the left-hand side bar to make sure you have the right customer
where the customer has a Child Benefit record, you will see an ‘account summary’ screen
TCM0064220 - Claims: capture (D-K): intelligent manual capture - disability element (AG)
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
To deal with the disability questions on the TC600 claim form, consider steps 1 to 11.
Step 1
Note: From 08/04/13 Personal Independence Payment (PIP) will be introduced as a replacement for DLA for customers of working age (16-64 years of age). PIP will be made of two elements consisting of daily living and mobility and two levels of rates which are standard or enhanced. Customers under 16 and over 65 years old will remain on DLA.
Step 2
Check the claim form for any appointee details. This will be shown on page 11 of the claim form.
If the claim form does not contain any appointee details, go to Step 3.
If the claim form contains details of an appointee and the details are the same as the customer’s details
do not capture the details of the appointee
If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information
do not contact the customer for any of the missing information
Step 2
Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date.
Note: The individual child element of Child Tax Credit will no longer be awarded for third and subsequent children or qualifying young persons in a household, born on or after 6 April 2017, unless it meets the exception criteria.
Note: If you are dealing with a claim where an exception marker has been applied to any of the children/young persons included in the claim or the customer is reporting a change relating to an exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) . (This content has been withheld because of exemptions in the Freedom of Information Act 2000) For how to check if the exception marker has been applied, use TCM1000314.