Clarabridge Named A Leader in Customer Feedback Management Platforms Report
Earned Highest Score of All Vendors in Current Offering category, Leads in Text Analytics and Enabling an Omnichannel View , report states
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RESTON, Va., May 11, 2021 /PRNewswire/ Today, Clarabridge, Inc., a leading provider of Customer Experience Management (CEM) solutions for the world s top brands, was named as a Leader in The Forrester Wave
TM: Customer Feedback Management Platforms, Q2 2021 report. Clarabridge received the highest score of all 12 vendors in the current offering category and earned the highest possible scores in the criteria of Speech and Speech-to-Text, and Text Analytics. In addition, Clarabridge also received the highest possible scores in the Integrations, Creates a Culture of Customer-Centricity, Drives Revenue/Impacts Business and CX criteria. Clarabridge also received the highest scores possible in the Product Vision an
Reputation Recognized as a Strong Performer in Customer Feedback Management Platforms Report
REDWOOD CITY, Calif., May 11, 2021 (GLOBE NEWSWIRE)
Reputation, the global leader in reputation experience management,
has been named a strong performer by independent research firm Forrester in a new report,
The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Among the 12 Customer Feedback Management (CFM) platforms that “matter most,” Reputation is cited as a Strong Performer in this space.
The Forrester Wave is one of the industry’s most thorough and detailed analyses of the customer feedback management (CFM) marketplace. The 12 most significant platforms identified by Forrester are evaluated through a detailed taxonomy of product attributes, gathering and validating data. The report states that Reputation for “focuses on enabling businesses to ‘get found’, ‘get chosen’, and ‘get better’. This highlights the importance of data sources like
(1) Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been named a Leader by independent research firm Forrester in a new report titled The Forrester Wave: Customer Feedback Management Platforms, Q2 2021. One of just five vendors recognized as a Leader, SMG received the highest possible score in 13 evaluation criteria and is recognized as a standout when it comes to developing insights and partnership.
The Forrester Wave is one of the industry s most thorough and detailed analyses of the customer feedback management (CFM) marketplace. The 12 most significant vendors identified by Forrester are evaluated against 33 criteria in three categories: current offering, strategy and market presence.