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Clarabridge Named A Leader in Customer Feedback Management Platforms Report
Earned Highest Score of All Vendors in Current Offering category, Leads in Text Analytics and Enabling an Omnichannel View , report states
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RESTON, Va., May 11, 2021 /PRNewswire/ Today, Clarabridge, Inc., a leading provider of Customer Experience Management (CEM) solutions for the world s top brands, was named as a Leader in The Forrester Wave
TM: Customer Feedback Management Platforms, Q2 2021 report. Clarabridge received the highest score of all 12 vendors in the current offering category and earned the highest possible scores in the criteria of Speech and Speech-to-Text, and Text Analytics. In addition, Clarabridge also received the highest possible scores in the Integrations, Creates a Culture of Customer-Centricity, Drives Revenue/Impacts Business and CX criteria. Clarabridge also received the highest scores possible in the Product Vision an
Clarabridge Intros AI-Augmented Quality Management Solution
Over the last year, the shift to remote work and online services has changed the landscape drastically for all. On the business side, contact centers and customers are now interacting in all-new ways, and expectations have again shifted around how customers expect to be able to interact with companies.
As this shift occurs, offerings that empower agents to work more efficiently and address customer needs quickly while maintaining consistent service across all channels are needed.
To help on this front, customer experience management company Clarabridge (News - Alert) has released a new integrated Quality Management (QM) solution that offers intelligent scoring, agent self-coaching, and integrated workflows for contact centers to step into the next generation of support.
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