REDWOOD CITY, Calif., May 25, 2021 Reputation, the global leader in reputation experience management , today at Transform ‘21 North America unveiled the Reputation Score Portal, the.
Reputation Recognized as a Strong Performer in Customer Feedback Management Platforms Report
REDWOOD CITY, Calif., May 11, 2021 (GLOBE NEWSWIRE)
Reputation, the global leader in reputation experience management,
has been named a strong performer by independent research firm Forrester in a new report,
The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Among the 12 Customer Feedback Management (CFM) platforms that “matter most,” Reputation is cited as a Strong Performer in this space.
The Forrester Wave is one of the industry’s most thorough and detailed analyses of the customer feedback management (CFM) marketplace. The 12 most significant platforms identified by Forrester are evaluated through a detailed taxonomy of product attributes, gathering and validating data. The report states that Reputation for “focuses on enabling businesses to ‘get found’, ‘get chosen’, and ‘get better’. This highlights the importance of data sources like
AutoNation, America s Most Admired Auto Retailer Is #1 in the Most Positive Reviews, According to Reputation
News provided by
Share this article
FORT LAUDERDALE, FL., May 11, 2021 /PRNewswire/
AutoNation, Inc. (NYSE: AN), AutoNation, America s largest and most admired automotive retailer, today announced that it has the most 4 and 5 star reviews, all-time, of any automotive dealer group, public or private, according to Reputation.
AutoNation first partnered with Reputation in 2014 to begin its review solicitation strategies. In 2014, AutoNation had 24,000 reviews in that 12-month period. AutoNation now receives over 100,000 reviews each year with nearly 90% being 4 and 5 star. The Customer experience is a major focus for AutoNation. We want to ensure that each Customer has a peerless experience. We ve sold over 13,000,000 vehicles and serviced nearly 100,000,000 vehicles for highly satisfied Customers, and we just keep counting, said Marc Cannon, AutoNation s Executive V
FORT LAUDERDALE, FL., May 11, 2021 /PRNewswire/
AutoNation, Inc. (NYSE: AN), AutoNation, America s largest and most admired automotive retailer, today announced that it has the most 4 and 5 star reviews, all-time, of any automotive dealer group, public or private, according to Reputation.
AutoNation first partnered with Reputation in 2014 to begin its review solicitation strategies. In 2014, AutoNation had 24,000 reviews in that 12-month period. AutoNation now receives over 100,000 reviews each year with nearly 90% being 4 and 5 star. The Customer experience is a major focus for AutoNation. We want to ensure that each Customer has a peerless experience. We ve sold over 13,000,000 vehicles and serviced nearly 100,000,000 vehicles for highly satisfied Customers, and we just keep counting, said Marc Cannon, AutoNation s Executive Vice President and Chief Customer Experience Officer.
Share:
REDWOOD CITY, Calif., April 05, 2021 (GLOBE NEWSWIRE)
Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi s award-winning social listening and data visualization capabilities are a strong complement to Reputation s innovative platform built for the next generation of experience management.
Today, 91% of people believe that companies should fuel innovation by listening to their customers. Yet, only 32% of marketing and customer experience professionals believe they have access to the information they need to understand customers needs. This dynamic has created a dramatic gap between customer expectations and a company s ability to gather feedback data and quickly act on it. With this acquisition, Reputation has created a powerhouse platform that effortlessly combines traditional experience management (surveys) with digital exper