Reputation Recognized as a Strong Performer in Customer Feedback Management Platforms Report
REDWOOD CITY, Calif., May 11, 2021 (GLOBE NEWSWIRE) —
Reputation, the global leader in reputation experience management,
has been named a strong performer by independent research firm Forrester in a new report,
The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Among the 12 Customer Feedback Management (CFM) platforms that “matter most,” Reputation is cited as a Strong Performer in this space.
The Forrester Wave is one of the industry’s most thorough and detailed analyses of the customer feedback management (CFM) marketplace. The 12 most significant platforms identified by Forrester are evaluated through a detailed taxonomy of product attributes, gathering and validating data. The report states that Reputation for “focuses on enabling businesses to ‘get found’, ‘get chosen’, and ‘get better’. This highlights the importance of data sources like ratings and reviews and brand reputation in leading customers to engage and do business with a brand – something that other CFM vendors don’t always focus on.”