US Banks Use Artificial Intelligence to Watch Workers, Public
May 02, 2021
A camera is seen on the exterior of a Chase Bank branch in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo
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surveillance software and computer vision to watch people using their services. Computer
vision is a part of artificial intelligence that uses computers to understand the world we see.
A Reuters news agency investigation found that the software is used to learn about
customers, watch employees and spot people sleeping near Automatic Teller Machines (ATMs).
Banks like the City National Bank of Florida and JPMorgan Chase & Co have tested facial recognition and artificial intelligence (AI) technologies. The growth of AI tools within the banking industry could signal the spread of the technology into other industries.
Amid tech backlash.
Several US banks have started deploying camera software that can analyse customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, more than a dozen banking and technology sources told Reuters.
Previously unreported trials at City National Bank of Florida and JPMorgan Chase & Co as well as earlier rollouts at banks such as Wells Fargo & Co offer a rare view into the potential US financial institutions see in facial recognition and related artificial intelligence systems.
Widespread deployment of such visual AI tools in the heavily regulated banking sector would be a significant step toward their becoming mainstream in corporate America.
9 Min Read
(Reuters) - Several U.S. banks have started deploying camera software that can analyze customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, more than a dozen banking and technology sources told Reuters.
FILE PHOTO: Cameras are seen on the exterior of a Chase Bank branch in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo
Previously unreported trials at City National Bank of Florida and JPMorgan Chase & Co as well as earlier rollouts at banks such as Wells Fargo & Co offer a rare view into the potential U.S. financial institutions see in facial recognition and related artificial intelligence systems.
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TechnologyU.S. banks deploy AI to monitor customers, workers amid tech backlash
Paresh DaveJeffrey Dastin
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Cameras are seen on the exterior of a Chase Bank branch in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo
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Several U.S. banks have started deploying camera software that can analyze customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, more than a dozen banking and technology sources told Reuters.
Previously unreported trials at City National Bank of Florida (BCI.SN) and JPMorgan Chase & Co (JPM.N) as well as earlier rollouts at banks such as Wells Fargo & Co (WFC.N) offer a rare view into the potential U.S. financial institutions see in facial recognition and related artificial intelligence systems.